Job Description

Canon Field Service Engineer

Location: London

Salary: Negotiable - includes company car and mobile phone

Department: Service

Reports to: Technical Supervisor/Service Manager

1. Company Background

Alternative Managed Services is a well-established and market leading, Managed Print, IT, and Document Services provider with over 32 years of experience. We are a Canon Platinum partner and work with a diverse range of clients, from SMEs to large corporates, delivering tailored solutions with a focus on quality, reliability, and customer satisfaction.

As part of our strategic growth, we are investing in our Service Department and are seeking a skilled and motivated Canon Field Service Engineer to join our team. This is an exciting opportunity to work alongside a knowledgeable and supportive group while continuing to grow and develop within a forward-thinking company.

2. Role Overview

As a Canon Field Service Engineer, you will be responsible for the servicing and support of Canon MFD's, ImagePress and Pro-Print devices, including Fiery controllers and network integration. You will play a key role in maintaining high standards of service, with an emphasis on first-time fix resolutions and delivering outstanding customer experience.

3. Key Responsibilities

Provide on-site and remote support for Canon MFDs, ImagePRESS, and Pro-Print devices

Configure and maintain Fiery print controllers and related software

Install and configure devices onto client networks, including scan-to-email and scan-to-folder setup

Resolve technical issues quickly and effectively, aiming for a high first-time fix rate

Maintain accurate, real-time service records and asset information

Deliver exceptional levels of customer service and build lasting client relationships

Escalate unresolved issues promptly to the Technical Supervisor/Service Manager.

Identify and report recurring issues to support continuous improvement

Ensure all service tickets are handled efficiently and in line with SLA expectations

4. Required Skills & Capabilities

Excellent diagnostic and problem-solving skills

Logical thinker with a proactive and solution-focused mindset

Friendly, professional, and patient approach to client interactions

Strong verbal and written communication skills

Able to work both independently and collaboratively within a team

Organised, detail-oriented, and capable of handling multiple tasks

Flexible with working hours when required

Consistently demonstrates a commitment to high service standards

5. Product Knowledge & Technical Requirements

Canon-trained to service and maintain Canon MFDs, ImagePRESS, and Pro-Print devices

Experienced with Fiery print controllers and connected software

Understanding of networking fundamentals relevant to MFD connectivity

Confident in configuring scan-to-email and scan-to-folder across various environments

6. Requirements

Full UK Driving Licence (required)

Work Authorisation: Must be eligible to work in the UK

Location: Must be based in or willing to travel throughout London

7. Review Process

Regular performance reviews will be conducted by the Service Manager. Key performance indicators will include:

First-time fix rate

SLA adherence

Customer satisfaction

Ticket resolution efficiency

Job Types: Full-time, Permanent

Pay: From 36,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company car Company pension Sick pay
Schedule:

Monday to Friday
Work Location: On the road

Reference ID: Canon Field Service Engineer