Job Description

Primarily based within one of the teaching/sports/admin buildings or a cluster group compromising of a number of residential properties, you will be an enthusiastic individual, committed to ensuring the highest standards of cleanliness are maintained throughout the buildings.

Reporting directly to an on-site Supervisor, you will be responsible in ensuring designated areas are cleaned in accordance with specifications and prepared for customer use.

Flexibility in location is required to ensure all building cover is maintained throughout the year, particularly during periods such as arrivals and departures and events including graduation.

As a front facing role, you will be expected to provide excellence in customer care to all users of the properties.

There are 4 posts available, two working full time at 36 hours a week, two working part time at 19 hours per week.

Additional Information/Special Conditions

You are required to wear a uniform (that will be provided) and are expected to have a high standard of personal appearance.

As the post involves manual handling, you should have the ability to perform repetitive tasks, including lifting and bending.

Hours of work may vary depending on your shift pattern and there is a requirement to be flexible to work 5 days over 7 to meet business needs and cover the cleaning schedule.

Cleaners/Housekeepers are expected to work on the main student arrival (September) and departure weekends (May/ June and August), Applicant and Open days, Graduation and other key events. Dates and requirements will be advised.

Description of Duties

Operational

• Provide planned and reactive cleaning services to defined service level standards to ensure a common standard is maintained within your designated area. Cleaning services include cleaning of all accessible surfaces, comprising furniture, fixtures and fittings, various floor types, carpets, sanitary ware, toilet and shower facilities (including unblocking drains as necessary), kitchens (including appliances)
• Report any maintenance, damage, cleanliness issues to the Supervisor, Accommodation Operations Assistant or Cleaning Services Manager
• Report any areas of concern in regard to student welfare immediately to Supervisor/Accommodation services or Student Support Services
• Ensure safe working practices are maintained in the workplace, particularly ensuring compliance with all instructions relating to the use and storage of chemicals, materials and equipment provided for the role
• Undertake legislative compliance through regular sanitising in relation to Legionella treatment and to report when such works are completed
• Carry out a full deep clean of all areas at the end of teaching/occupancy periods, as directed by the Supervisor
• Undertake room preparation in relation to bookings, including but not limited to making beds, literature distribution and hospitality provision set up
• Ensure all lost property is dealt with in accordance with University policy and procedures
• Attend and participate in relevant training and development to ensure that operational and safety standards are maintained at all times
• Support internal and external emergency cleaning, ensuring that body fluid and other emergency spillages and graffiti removal is dealt with in accordance with agreed procedures
• Empty waste and recycling receptacles in line with building specification and actual usage, transferring waste to designated disposal points
• Use all equipment and materials in an economical way, minimising waste.

Restock consumables and report any faults or difficulties with equipment or materials to the Supervisor * Plan and organise own duties effectively and efficiently, within training/guidance given, proactively seeking support from the Supervisor where required.

Proactively respond to changes in demands as appropriate i.e., floods, spillages, replenishment of toilet supplies

Customer Service

• Provide excellence in all areas of customer service
• Welcome and respond effectively and efficiently to any enquiries from students, staff or visitors
• Participate in key University events e.g., graduation, student arrivals, Open Days, providing friendly, customer focused, proactive cleaning support
• Assist with pedestrian flow, using supportive marshalling techniques at key events and times e.g., lecture change over, particularly at the beginning of the academic year, graduations etc

Health and Safety

• Ensure all work carried out complies with relevant risk assessments, safety legislation, University safety policies and procedures and all applicable regulations, Approved Code of Practices and good practice guidelines
• Ensure manual handling practices are observed at all times
• Complete and assist with compliance checks as required
• Assist with fire management procedures as required, supporting building users in the event of a fire alarm or emergency evacuation, directing them to the nearest emergency exits
• Report any breaches of security and emergencies within area of work to the Supervisor or Security and assist with emergency procedures as required

Essential Criteria

Knowledge and Experience

• Experience of cleaning duties
• Knowledge of safe working practices and COSHH requirements
• Knowledge of Health and Safety in a cleaning environment
• Ability to perform repetitive tasks, including lifting and bending

Skills & Attributes

• Actively seeks to develop self
• Evidence of being self-motivated with a \xe2\x80\x9ccan do\xe2\x80\x9d style and approach
• The ability to communicate effectively with a wide range of campus users
• The ability to follow instructions and prioritise and complete tasks efficiently
• Strong attention to detail and the ability to work independently

Desirable Criteria

Knowledge and Experience

• Knowledge of working in a University environment
• Experience of working with students
• Computer literate

About Us

The environment that students live and study in, and the relationship that they have with those responsible for maintaining it, forms a significant part of their University experience.

Our customers are diverse, including those attending courses in preparation for university study, undergraduates and postgraduates coming from Scotland, other parts of the UK and many other parts of the world. For some, this may be their first time away from home and others have specific requirements and needs.

The business is fact-paced, demanding and needs people who are committed to delivering consistently high standards and customer excellence.

As a team our vision is to deliver to our students, University colleagues and commercial customers an inspired service that has their needs at its core, significantly contributing to the reputation and financial growth of the University.

We want to be recognised as a team that does the right thing, makes things happen and others want to work with.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe \xe2\x80\x93 addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society \xe2\x80\x93 and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University \xe2\x80\x93 also home to 1,700 staff \xe2\x80\x93 is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland\'s University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University\xe2\x80\x99s sports scholars \xe2\x80\x93 many of whom compete at the highest level, including at the Olympics and Commonwealth Games \xe2\x80\x93 and for students, staff, and the wider community.

The University has twice been recognised with a Queen\'s Anniversary Prize \xe2\x80\x93 the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

The University is a signatory to the \xc2\xa3214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
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