Job Description

Call Handler - Scottish Ambulance Service, South Queensferry

Pertemps are delighted to bring various Call Handler posts to the market, based in South Queensferry. We are looking for professional individuals who have previous customer service experience, work effectively with a team and are excited for an opportunity to work with Scottish Ambulance Service. This is a temporary on-going assignment, however there may be permanent opportunities available for successful candidates who show their commitment to the assignment.

We are particularly interested in speaking with candidates who have worked for NHS, care sector, customer service, however, if your fully experienced in office administration and have transferable skills, we would love to hear from you!

• Starting 30th October - must be available to start on this date
• Temporary ongoing contract (min of 4 months) with potential extension
• \xc2\xa313.02ph - \xc2\xa322.65ph dependant on shifts worked
• This is a fast-paced environment with calls being received 24 hours a day 7 days per week. Successful applicants will be expected to work 37.5hrs weekly, 4 days out of 7 on various shifts including dayshift, backshift, nightshift and weekends.
• Location - Scottish Ambulance Station, South Queensferry
• Full training provided for 2 weeks - all successful applicants must be available to attend training Monday-Friday 09:30-17:30, moving on to their required shift pattern thereafter

The Role:
Successful candidates will answer emergency calls from people in different medical situations. Your role will be to find out as much as you can from the caller and appropriately manage this information.
You\'ll electronically record the details of the call, including exact locations and what happened. The call is then automatically transferred to dispatch who will make sure the right assistance gets to the patient.
You will take a variety of calls assisting Police, Fire, Coastguard services and GP surgeries, OOH & NHS24. You may be required to provide reassurance that help has been arranged

Key Responsibilities

• Answering a high volume of calls from Police, Fire, Coastguard, GP surgeries, OOH & NHS24
• Keeping the caller calm to get valuable information
• Finding out accurate details to determine the nature of the call and location
• Providing reassurance and support to callers whilst emergency services are dispatched
• Logging all information from the call on to the system accurately

Essential Skills

• Be able to work under pressure in a fast-paced environment
• Be able to remain calm under pressure and provide reassurance to callers
• Be resilient in approach
• Be flexible in your approach to days/hours of work
• Have great listening skills
• Be a strong communicator
• Have strong IT skills including quick typing and accuracy skills
• Be compassionate and empathetic
• Have Critical thinking skills and decision making
• Be able to work as part of a team

Due to the nature of work, you must also be able to pass a Standard Disclosure Scotland check.

To be considered for this role, please apply online now with your up-to-date CV, email this to agata.cygan@pertemps.co.uk or call the branch on 01382 221234 for an informal chat

Pertemps