Job Description

As a Call Handler at PHL Group, your role is very important as the first point of contact for our patients. You will be a kind and empathetic person and will be expected to take control. You will be accountable of the given situation, providing our patients with respect and confidence in our ability to deliver a great and caring service. As an integral team member, you will efficiently manage patient calls, keeping them informed to the progress and liaising with your duty team leader as appropriate to ensure a seamless and first-class service is delivered.

Hours

Part time, permanent, bank.

Weekends, evenings and nights available.

Location

Segensworth, Hampshire. Office based only.

Key Responsibilities:

Book patients into Primary Care Centre appointments

Monitor the electronic booking system and liaise with the duty team leader to prioritise workload

Deal with enquiries in a helpful, respectful and courteous manner

Patient sensitivity and confidentiality is paramount

Perform specific duties as required by the duty team leader to ensure efficient systems are in place for the maintenance of all records in accordance with statutory and company procedures

Comfort calling of patients in accordance with comfort calling policy

Working as a team player to support colleagues as necessary

Skills and Experience:

Experience within roles where customer service was paramount is highly desirable

Be able to work efficiently, ensuring the appropriate appointments are made within targeted time frames

Excellent communication and interpersonal skills

Be able to demonstrate great customer service

Display sensitivity and empathy with people from different backgrounds and in different situations

Ability to exercise judgement when dealing with patient enquiries/problems

Computer literate with experience of Microsoft office or other databases

Good standard of literacy and numeracy

PHL Group aims to assist suitable candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted and healthcare organisation. The Ministry of Defence has recognised PHL Group with a Silver award for our work with service leavers and the Armed Forces Corporate Covenant.

The Benefits

As well as a rewarding career, development opportunities and a competitive salary, you will also enjoy a generous holiday allowance and the opportunity to join the company pension scheme.

Sick Pay

Long Service Award

Employees Assistance Programme

NHS Discounts- Available to employees (plus the opportunity to apply for a blue light card at a cost of 5 )

Family Friendly Policy- Our Family Friendly Policy provides increased Maternity, Adoption and Shared Parental Leave Pay for employees and their families.

Employee Recognition

25 days annual leave, UK bank holidays and your birthday off, to treat yourself

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period: therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking Sick pay
Schedule:

Day shift Holidays Monday to Friday Night shift Weekend availability Weekends only
Experience:

Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: CH2025