Job Description

Call Centre Agent, Glasgow G2 7HF, a short walk from Glasgow Central Station.

Wescot Credit Services

are on the lookout for

Call Centre Agents

to join our

TSB Banking Team

, starting

9th June 2025.

Salary:

Can earn upto

26,856.80

, based on experiance.(on a 40 hrs contract).

Bonus:

Fantastic

monthly bonus

where you could earn around an extra

2000 per year.

Shifts:

We are open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm, you will work on a

rotational shift pattern

within those hours and work 2 in 4 Saturdays, but don't worry we'll give you a day off during the week prior to your Saturday shift.

Training:

6 weeks with a

dedicated L&D Trainer

supporting you.

Are you passionate about making a positive impact on people's lives? Do you thrive in a role that combines customer service with empathy and understanding?


We're looking for compassionate individuals to join our team of Call Centre Agents, where you'll help potentially vulnerable customers who have missed payments and may be facing financial difficulties. This is an exciting role designed for individuals who want to grow and make a real impact on peoples lives.


If you're a natural communicator, eager to develop your skills in financial support, and want to be part of a team that genuinely cares, we'd love to hear from you!

As a Call Centre Agent, you will;

Be our customers' first point of contact, providing 5-star customer service at all times. You'll know when to be empathetic, when to build rapport and most importantly, when to do what's right for them. Handle inbound and outbound calls, you'll spot patterns and identify potentially vulnerable customers. Use your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care. Tailor affordable repayment plans to help our customers on the road to financial recovery.

Benefits include:

31 days holiday including bank holidays. Discounts and cash back on hundreds of high-street shops Optional private healthcare plan (BUPA) Lots of great monthly incentives where you can win a range of prizes and rewards! Ongoing support and development from our in-house team Once you're fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance!

Why work at Wescot Credit Services:

Summer and Christmas Parties. Mandatory annual salary review. Company funded Health & Wellbeing Initiatives. See what our colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Wescot

Credit Services

is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified(TM) in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.


At Wescot we're regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we're unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.




CCAGLA