Job Description

Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive based in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. About Us: We pride ourselves on delivering exceptional customer experiences through our state-of-the-art call centre. We\'re currently seeking motivated and driven individuals to join our team as Call Center Agents. Position Overview: As a Call Center Agent at Switch Advisor, you will be the first point of contact for our valued customers. You will have the opportunity to make a real difference by providing top-notch service, resolving inquiries, and ensuring every customer interaction leaves a positive impression. Key Responsibilities:

• Handle incoming calls professionally and efficiently.
• Assist customers with product inquiries, orders, billing, and technical issues.
• Troubleshoot problems and provide accurate information and solutions.
• Maintain a high level of product knowledge to effectively address customer needs.
• Meet and exceed customer service and performance goals.
• Document and update customer records accurately in our CRM system.
• Collaborate with team members and other departments to resolve complex issues.Responsibilities:

- Answer incoming calls from customers and provide assistance with their inquiries and concerns- Upsell products or services to customers based on their needs and preferences- Analyze customer accounts and provide accurate and timely information- Resolve customer complaints or issues in a professional and efficient manner- Maintain a high level of customer satisfaction through excellent service delivery
Skills:
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Good organisational skills and attention to detail
- Ability to multitask and prioritise tasks effectively
- Proficient in using computer systems and software applications Apply now! Job Type: Full-time Salary: From \xc2\xa323,000.00 per year Benefits:

• Company events
• Company pension
• Gym membership
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Work authorisation:

• United Kingdom (required)

Work Location: In person