Job Description

Job Overview

Are you passionate about great coffee, exceptional service, and supporting people with learning disabilities to reach their potential? If so, we want you to join our team as

Cafe Supervisor

at

Seren Cafe

, where every shift is an opportunity to make a real impact in the community.

About the Role

As Cafe Supervisor, you'll be at the heart of day-to-day cafe operations, ensuring every customer has a warm, welcoming, and enjoyable experience. But this role is about more than coffee -- you'll also be playing a key part in helping vulnerable adults gain valuable employability skills, grow in confidence, and participate more fully in their local community.

Your Key Responsibilities

Oversee the smooth running of the cafe, ensuring high standards in service, cleanliness, and customer satisfaction. Work closely with support staff, social workers, families, and service users to support the overall mission of the organisation. Train and support service users and new staff, fostering a positive, inclusive learning environment. Manage stock, equipment, rotas, and maintenance schedules effectively. Handle customer concerns with professionalism and care. Promote health & safety, safeguarding, and quality assurance at all times. Lead team meetings, conduct appraisals, and complete relevant paperwork accurately and on time. Encourage service users to build confidence and independence by taking part in meaningful work and community activities. Keep up to date with all food related regulations etc

What We're Looking For

A passion for hospitality, community, and inclusion. Experience in a supervisory or team leader role within a cafe or hospitality environment. Excellent communication and people skills - you're approachable, patient, and supportive. Knowledge of or interest in supporting individuals with learning disabilities. A commitment to promoting dignity, independence, and respect for all. Flexibility and willingness to undertake additional reasonable duties as required. Experience in baking homemade cakes etc.

Why Join Us?

Be part of a friendly, supportive team making a genuine difference. Ongoing training and professional development opportunities. A meaningful role where your work supports life-changing outcomes for others. A vibrant cafe environment that values individuality, collaboration, and community spirit.
If you are enthusiastic about leading a dynamic team in a vibrant cafe setting while ensuring exceptional service standards, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: From 12.84 per hour

Expected hours: 40 per week

Benefits:

Bereavement leave Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Store discount
Schedule:

Monday to Friday
Work Location: In person

Expected start date: 28/04/2025