Job Description

Business Travel Consultant Overview and what we offer

• Monday - Friday 37.5hrs
• Refer a friend for \xc2\xa31000 bonus which is unlimited!
• Extra earning potential with Incentive Scheme
• Generous holiday entitlement
• Staff Awards
• Hotel and airline discounts
• Discounts on sporting events and tickets
• Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much more
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• At Clarity we not only listen, we adapt and we deliver

Who are we? Clarity Business Travel, a leading name in the UK\'s Travel Management sector and a vital part of the Portman Travel Group, and we are actively seeking dedicated Business Travel Consultants, This role is ideal for individuals who are goal-oriented and excel in a target-driven environment. Our consultants play a critical role and are expected to handle and manage high-volume client interactions efficiently, consistently aiming to surpass our established service goals.

Your new role
The role will form part of a highly skilled team of Business Travel Consultants located from our office in Manchester. You will be joining us as an Business Travel expert with strong knowledge and experience of Galileo. As one of our experienced Business Travel Consultants you will be booking Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation.

We also encourage applications from people who have a strong background in sales and customer service.

What you need to succeed You must be a clear and confident communicator with confidence in dealing with people at all levels. You\'ll need to possess great organization and time management skills and thrive in a fast-paced environment. You will be able to own & manage your own workload and it is essential you have previous Business Travel Consultant experience, with working knowledge of airline, rail fares and ticketing.

In the role of a Business Travel Consultant, each day is engaging and full of opportunities. You\'ll begin by aligning your daily objectives with our performance targets and client needs, setting the stage for a productive day ahead.

Your typical responsibilities will include:

• Booking and managing complex travel itineraries, encompassing air, rail, car, and hotel accommodations using GDS systems such as Galileo.
• Providing tailored travel solutions to clients, ensuring cost-effectiveness and convenience.
• Handling client inquiries, offering expert advice, and resolving any travel-related issues swiftly.
• Continuously updating your knowledge of fare structures, travel regulations, and destination information to offer the best service.
• Building and maintaining strong client relationships, identifying opportunities to exceed service levels and meet performance targets.
• Collaborating with team members to share best practices and contribute to a positive, high-achieving environment.

Please Note. This role is due to start week commencing 15th January 2024. Pre-Screen and second stage Interviews to take place November and December 2023
Essential

• Previous 1 year working as a Business Travel Consultant at a TMC
• Strong knowledge of Galileo GDS System
• Excellent attention to detail, accuracy, and the ability to follow instructions.
• Ability to consistently hit targets
• Experience of working in a target performance environment
• Ability to work under pressure and to tight deadlines fulfilling SLA Agreements
• Excellent verbal and written communication skills
• Excellent knowledge of Word and Excel \xe2\x80\x93 creating and maintaining documents