Job Description

Overview

We have a fantastic opportunity for a Business Support Officer to join our well-established Helping Hand Team.

Our Helping Hand team is available to help individuals or families in need, those on low incomes and those who are experiencing a financial emergency or crisis

This is an exciting opportunity for you to develop and expand responsibilities over the coming months.

About us

Now in its third year, Buckinghamshire Council brings together the best of the previous five councils to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

About the role

The service area you will be supporting is a fast-paced and friendly team who are passionate about providing services to our residents which will help strengthen our communities, protect the vulnerable, improve our environment and increase prosperity within Buckinghamshire.

For further information on this role please see the attached job summary.

Any-Desk:

As an \'any-desk\' worker, you\'ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements*.

*subject to current Government Covid-19 Guidance

About you

We are looking for candidates who are self-motivated with a willingness to learn. You will be working as part of a busy team and will need to be able to work collaboratively but also independently using your own initiative. You will already have a strong administrative background and also be able to demonstrate the following key skills and behaviours:

• Work at a fast pace
• Ability to organise and prioritise tasks effectively
• Excellent communication skills, both written and verbal
• Sensitivity and empathy when speaking to residents or clients
• Approachable with a \'can do\' attitude and strong customer service skills
• Professional at all times
• A good knowledge of MS Office including Excel, Word, and Outlook
• Knowledge of SAP would be advantageous, but not essential as training will be given.
• Previous experience of note taking would be beneficial but coaching and mentoring will be offered

Other information

The team are currently working in office/work from home, the arrangements are 2 days a week in the office.

Closing date: Monday 17th July 2023

Interview date to be confirmed as soon as possible following advert closing date.

Interview-type / process: MS TEAMS

If you would like to have an informal conversation with the recruiting manager, please contact: Katie Galvin -

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro\'s on the Rehabilitation of Offenders Act.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that\'s why we\'re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it\'s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That\'s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Caf\xc3\xa9s, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

Buckinghamshire Council