Job Description

Job summary

Stroud District Council is looking for an enthusiastic person with a commitment to helping the public to join our Housing Advice Team. This is an exciting role in a busy team delivering the Council\'s housing advice and homelessness functions. The Housing Advice Team has an impressive record of preventing homelessness and we are looking for candidates to help build on our success.

The purpose of this role is to primarily act as the first point of contact for members of the public contacting the service, alongside providing a general administrative service to the Housing Advice Team.

About you

You\'ll have experience of working in a similar role and will be passionate and enthusiastic about helping people in housing need. You will have worked within a front-line role previously and be able to deliver exceptional customer service whilst working under pressure. Knowledge of the Housing Act and the Homelessness Reduction Act is useful but not required for this role.

The successful candidate will be part of a busy team dealing with all aspects of homelessness, housing advice and managing the housing register (HomeseekerPlus). The successful candidate will be able to demonstrate experience in the following:

• experience of dealing with people in difficult situations,
• good organisational and time management skills,
• high standards of written and verbal communication skills.

For an informal discussion, please contact: Julian White

We have 1 full time role 37 hours per week and 1 part time role offering 18.5 hours per week

In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits, including:

• As an employer, the council is committed to ensuring staff have a healthy workplace and has a strong commitment to the health and wellbeing of our staff. We apply a flexible approach to work with a hybrid working model available depending on job role, enabling staff to work from the office and from home depending on service delivery requirements. This role is able to work in a hybrid way. The Council also offer flexi time.
• An office building that creates an environment that is steeped in history and is in a scenic location
• Exceptional pension scheme 18% Employer contribution
• Salary sacrifice schemes for Cycles and Electric Vehicles
• 23 days holiday per year rising to 26 days after 5 years service + bank holidays + Christmas and New Year shutdown
• Employee discount scheme available through CSSC
• The Council value the benefits volunteering can bring to others and for wellbeing. Therefore, the Council support up to 3 days per year that staff can use to Volunteer. Learning and development opportunities
• Employee wellbeing service

To Apply

Please complete an application form and send this to:

Internal staff, please complete an expression of interest and send this to:

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies.

Stroud District Council