Job Description

Reference
HUL/25/0187

Full Time Equivalent Salary (based on a 37 hour working week)

24027 - 24790


Occupational group
Administration/Clerical
Job term
Full Time
Appointment type
Fixed Term
Hours
37
Division
Finance & Transformation - Directorate
Closing Date
20 May 2025
Proposed Shortlisting Date
21 May 2025
Proposed Interview Date
04 June 2025
Place of work
Wilson Centre, Hull HU1 2AG
For an informal discussion please contact
Chris Bourke
Contact telephone
01482 615088

An opportunity has arisen within the Local Assistance Scheme Team. We are looking to recruit an enthusiastic, hardworking individual who is willing to take on a challenge and is committed to developing their skills and knowledge. This post is currently temporary up to 31st March 2026 for 37 hours per week, Monday to Friday.



As a Business Support Assistant, you will be responsible for providing a high quality and efficient administrative support service to all teams within the Revenues and Benefits Service. Additionally, you will be tasked with considering and determining applications for Free School Meals using relevant ICT systems in line with defined guidance for which you will receive training.



Duties will include dealing with sensitive and confidential information, maintaining systems, and using a range of software packages.



Main responsibilities include:


Processing and determining Free School Meal claims accurately and in accordance with the relevant guidance. Undertaking finance duties including processing invoices and ordering stock. Supporting the Revenues & Benefits service with a range of administrative tasks including referencing incoming work, helping customers access online services and issuing letters in a timely manner. To communicate effectively with customers both over the telephone, email and letter. Ideally you will have some knowledge or understanding of welfare benefits, excellent ICT skills and the ability to work under pressure. You should be able to work to individual targets and as part of a team to ensure the team meets their service standards. Within this role you will be working with vulnerable service users and their families.

We are looking for applications from anyone who feels they have the necessary experience and qualities to work in this role.



If you would like an informal discussion regarding this opportunity or if you have any questions about this role please contact Christopher Bourke on 01482 615 088 or via e-mail to Chris.Bourke@hullcc.gov.uk



Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.



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Please ensure that you complete and submit your application by midnight on the closing date.



We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.



We adopt a 'name blind' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.



We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.



The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.


Any offer of employment to the above post will be subject to receipt of a satisfactory Basic Disclosure from the Disclosure & Barring Service.


Fixed term vacancies are available to Hull City Council employees on a secondment basis, subject to approval from their current line manager for up to 18 months. PLEASE ENSURE YOU DISCUSS THIS OPPORTUNITY WITH YOUR MANAGER PRIOR TO APPLYING FOR THE VACANCY. For further information and guidance, please refer to the Council's Secondment policy.


Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, ad hoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.