Job Description

Our Client, A Large Public Sector Organisation based in Coleraine require a Business Support Assistant to join their team.

Casual Hours - 9am to 1pm (20hours)

Location - Coleraine

Main Duties: * Provide a comprehensive and confidential administrative service across the Leisure & Development Directorate to include compiling letters, mail-merge, memos, forms, reports, tenders, specifications, Licences, flyers, charts or graphs as necessary.

• Act as first point of contact for incoming telephone, email and mail enquiries for the service area, manage through prompt and appropriate response, screening, prioritising and redirecting as required.
• In the absence of Business Support staff within other service areas take telephone calls and messages and redirect as required.
• Implement administrative processes and procedures with regards to projects and management information requirements.
• Maintain filing/records management in line with the Council\'s Retention and Disposal Schedule. Ensure filing is carried out regularly.
• Maintain the highest standards of customer care across the Leisure & Development Directorate with potential and existing customers including receiving requests for service, enquiries and complaints. Process same and action or direct to appropriate Supervisor/Manager.
• Updating of ICT systems/databases.
• Collect and receipt monies from the public in payment of Council services relating to the Leisure & Development Directorate.
• Assist with the preparation of events, meetings and functions including booking of rooms, administration, catering and any other associated duties.
• Prepare and check statistical and organisational data for management reports/budgets/ databases/spreadsheets, ensure deadlines are met.
• Open, process, distribute and record mail.
• Maintain supply of stationery for use within the Directorate.
• Collate and compile accurate data/reports for officers within the Department.
• Providing excellent customer service using all telecommunications available.
• Maintain effective communications and liaison within the Business Support and Administration Team in order to deliver the service within the Directorate.
• Build positive relationships with other staff and colleagues.
• In all areas of work promote a positive image of the Council.

Criteria

Essential:

\xc2\xb7 Five GCSE\'s (Grades A-C) or equivalent, including English Language and a numerical subject.

Be able to demonstrate by providing personal and specific examples, two years\' experience in a busy multidisciplinary office environment.

\xc2\xb7 Competent use in word processing

\xc2\xb7 Competent in the use of the Microsoft Office packages in particular, Word, Excel, Outlook, Publisher and Powerpoint.

Desirable:

• Experience in use of specialist ICT software such as Total or Tascomi

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Full available on request

If you are interested and meet all essential criteria please apply via the link and if you are shortlisted for the role Leanne Garrett will be in touch.

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