Job Description

OVERALL SUMMARYAt Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don\xe2\x80\x99t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.Join Close Brothers Motor Finance Team where you will provide support to our partner hubs and partners in the completion of several centralised tasks. Working as part of the Business Services team our ideal team member will have previous experience in working in a high pressured environment with excellent communications skills.RESPONSIBILITIESNew Business:

• Dealer on-boarding\xe2\x80\x93 including Sanction and FCA licence checks.
• Carry out Dealer Partner updates and ensure the system is updated to reflect any amendments.
• Commission adjustment and monthly reconciliation.
• HPI \xe2\x80\x93 Dealer Funding.
• CIFAS \xe2\x80\x93 Fraud monitoring.

Regulation:

• Asset Recovery \xe2\x80\x93 customer Voluntary Termination, PCP hand back, auction house sales, fee collection
• Completion of Data SARs, and other GDPR related activities
• Review Experian (credit) disputes and ensure you reach a resolution that is communicated.
• Manage customers through the Right to withdraw process from initial call to providing the settlement quote and taking a payment.

Day to day tasks:

• Telephone Queries from branch, dealer, customer and other 3rd parties
• Keeping up to date with Emails & Post.
• Welcome pack preparation\xe2\x80\x93 Republic Of Ireland customers Welcome packs
• HPI (Hire Purchase Investigations) monitoring.
• Monthly MI reporting to various stakeholders including Compliance.

Risk & Compliance

• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Excellent Customer service skills with experience in a high-pressure environment
• Attention to detail
• Ability to multitask, \xe2\x80\x98think on your feet\xe2\x80\x99,
• Prioritise and work to strict deadlines.
• Excellent communication and negotiation skills.
• Ability to work as part of a team and individually.

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.ABOUT USFor roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.To find out more about Close Brothers, please visit our careers page:To find out more about life at Close Brothers:To find out more about our benefits:To find out more about our commitment to creating an inclusive environment:

Close Brothers Group