Job Description

Inchcape Norwich is looking for a Business Manager.

Your role

Our Business Managers are accountable for delivering an exceptional customer experience through a small team of Sales Executives to become the Worlds Most Trusted Automotive Retailer. By following the Inchcape sales process and ensuring compliance to our regulatory regime sales objectives and budget profitability will be achieved. Strong relationships with our brand partners and suppliers will be built making Inchcape a partner of choice. Sales skills will be developed to ensure you have a high performing team and are personally expert in the sale of finance and insurance.

You will also:

• Achieve unit sales, chassis profit, finance, GardX and warranty income targets
• Focus on the sales strategy to increase sales revenue and profit in accordance with a growth plan
• Ensure compliance to Inchcape and regulatory sales processes in order to treat customers fairly.
• Adheres to retail policies in compliance with legal and manufacturer guidelines in order to pass internal/external audits
• Achievement of customer satisfaction and brand standard requirements for brand partners.
• Ensures Sales Executives are committed to customer satisfaction and process excellence
• Facilitator for all Sales Executives ensuring they are trained and reviewed to the required standards and to support the sales team through coaching and development
• Maintain relationships with internal colleagues, brand partners, finance and insurance partners

• Experience in Automotive Retail Sales
• Excellent relationship and interpersonal skills are vital for this role.
• You must be able to adapt to each customer and ensure the finance package is tailored to their individual needs
• Experience of delivering Finance and Insurance packages to customers and understand FCA Compliance
• Ability to supervise and manage the sales process
• High motivation levels, with excellent communication and administration skills and have the ability to work well under pressure
• Drive to exceed targets
• Skilled at creating an environment in which your team can thrive and perform in
• Influencing and negotiation skills, having the ability to identify and close the sale.
• Full EU driving licence

• Company Car - one of our fantastic perks is our company car schemes you can enjoy driving a wide range of vehicles in your role as Business Manager
• A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
• Vehicle purchase discount - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers.
• Save as you earn plan- reap the rewards of Inchcape\'s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
• Life Assurance - we give you the peace of mind when you need it most
• Health Shield Cash Plan - Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
• Discount Gym membership - keep fit with our big brand gym & fitness offers
• And many more...

Manpower