Job Description

We are seeking a motivated and detail-oriented individual to join our People Services team as a Business Improvement Manager. In this role, you will drive compliance and control, use data insights to make better decisions, and continuously improve our services through agile working. This is an exciting opportunity for a tech-savvy individual passionate about HR, data, and emerging technologies to contribute to our digital transformation journey.

Hours: 37.5 hours per week- Monday- Friday

Location: On site- Merchant House, Binley Business Park, Coventry, CV3 2TT

Key Responsibilities:

Data and Reporting:

Monthly reporting across People Services systems. Analysis of data to drive improvement and efficiency across People Services. Audit reports. Customer surveys.

Technical/Digital:

Tier zero improvements. Chatbot/AI assistant implementation and maintenance. Automation of bonus/pay review processes. Upskill the helpdesk to become more digital - processes and people.

Compliance & Controls:

Ownership and maintenance of standard operating procedures and knowledge bank across People Services (primarily HR Systems & PHD). Design, build, and maintain document storage system (e.g., SharePoint). Data cleanse and embed new processes in People Helpdesk. Audit process implementation and coordination. Develop improvements to Toolbox to drive queries to tier zero.

Continuous Improvement:

Working with agile principles, use data and feedback to identify improvements and drive implementation across People Services. Communicate system release updates bi-annually, new functionality, and ad-hoc reminders. Maintain and update People Point job aids and promote engagement with the system. Customer feedback - reference group/visits. Own PP comms and training materials. Run absence webinars for managers (and subsequent as needed). Customer engagement - monthly review of common queries or upcoming queries and initiate and build email communications. Process mapping new workloads/applications/training team for readiness (e.g., Enablon implementation).

What's in it for me?

Retirement Savings Plan (Pension) - with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover Employee Discount Refer a Friend scheme Wellbeing Centre via WorkPerks New Reward and Recognition programme

Skills and Qualifications:

Bachelor's degree in Human Resources, Data Science, Business, or a related field. Strong interest in HR technology and AI. Proficiency in Excel and other data analysis tools. Excellent communication and interpersonal skills. Highly organized with a keen eye for detail. Willingness to learn and adapt in a fast-paced environment. Basic knowledge of AI concepts and their applications in business. Familiarity with HR systems like Workday. Experience with data visualization tools (e.g., Power BI, Tableau).
About Us

We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.??

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

Job Type: Full-time

Benefits:

Company pension Cycle to work scheme Employee discount Free parking On-site parking Referral programme Store discount
Schedule:

Monday to Friday
Application question(s):

What is your email address? What is your postcode?
Work Location: In person