Job Description

About The Role

BUSINESS ENGAGEMENT APPRENTICE
DIVISION: Central
LOCATION: Hillsborough, NI
CONTRACT: Fixed Term - 2 years

As the GRAHAM Business continues to grow and develop, we are seeking an enthusiastic Business Engagement Apprentice to join our team.
The Business Engagement Apprentice provides business management services to the department and business and will work with the current Business Engagement Team to:

• Help Identify opportunities to improve business solutions
• Assist the engagement team working between IT and business stakeholders, ensuring system capabilities are fully exploited, providing added value and support to the overall business
• Assist the engagement team to work closely with the specific functions/departments, to ensure our system capabilities are fully exploited and provide added value to function/department and overall business
• Assist the engagement team in acting as contact point between system provider, business functions/departments and all other IT colleagues and be responsible for ongoing exploitation
• Adhere to ISO27001 standards and PMO agreed Process from Project Management, specifications, testing and UAT, training and process mapping
• Support the design, implementation and deployment of new Business Systems
• Ensure training and documentation requirements are fulfilled

Exploitation - System Usage/Development

Support project plans and scheduling on projects

Support scheduling conflicts between projects, change requests and incidents

Ensure users expectations are managed at all times during project implementation

Follow project management methodology and ISO27001 standards

Adhere to PMO process such as PID, Test Plan, Project Plan etc.

Familiarise and adhere to ISO27001 standards

Support the team to identify opportunities to improve business or function

Training & Documentation

Develop, deploy and maintain training materials for key systems as required

Identify, prepare and deliver training needs as required

Facilitate preparation of business process and end-user documentation as required

Proactively ensure all IT documentation for change requests, projects and processes are prepared & validated in a timely manner/in accordance with initiative delivery plan

System Deployment
Support business readiness throughout deployment journey

Support system acceptance testing during software release

Support system requirements during testing phase and acceptance during software release

Facilitate user acceptance and sign off process with business function/department representative

Instigate and maintain device set-up standards to meet systems requirement support

Support integration and regression testing during Release Strategy

• Prepare test data
• Run test cycles with business users
• System functionality sign off

Other Information

• A hybrid working location is applicable to this role
• Some travel to other sites may be necessary.
• Provision of application support, outside normal working hours may be required to minimise business disruption and downtime.
• The above accountabilities are not exhaustive, and you may be required at the Company\'s discretion to
• Undertake other duties from time to time.

Our Commitment
GRAHAM aims to be an employer of choice for people from different backgrounds and to promote respect for the individual and equality of opportunity. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey. The diversity of our people, their skills and abilities is the strength that helps us achieve our best.

We will only consider applications from individuals who are eligible to live and work in the UK as per Home Office regulations. Please check your eligibility with the regulations before applying, as we will sponsor a work permit on your behalf. Individuals with a current time restricted right to work in the UK should contact the Human Resources team in the first instance.

About You

Not Specified

About Us

GRAHAM Group