Job Description

Hybrid - London (2 days per week)

Full Time, Permanent

Competitive salary plus benefits



Are you a dynamic and results-driven professional with a passion for business development? We are looking for a Business Development Manager to join our team at +impact. In this role, you will be responsible for identifying new business opportunities, building relationships with potential clients, and driving sustainable revenue growth. If you have a proven track record in business development and are ready to take on new challenges, we want to hear from you!



+impact is a specialised advisory business within the Serco Group, dedicated to delivering purpose-driven consulting services with a strong focus on the public sector and regulated industries. As a bespoke offer and internal brand of Serco, +impact operates with the agility and innovation of a start-up while benefiting from the extensive resources, networks, and career opportunities that come with being part of a global organisation. Our mission is to lead projects that address the challenges of where and how we work, as well as how we travel, ensuring that all initiatives are aligned with sustainable and socially responsible practices.

Key Responsibilities:

Lead Generation: Identify new leads in growth sectors where transformation and CX are central functions. Strategic Planning & Execution: Develop and execute long-term business strategies to identify clients in new markets and grow existing client work. Client Acquisition & Retention: Build relationships with potential clients and retain existing clients to ensure continuous growth. Market Analysis & Insights: Analyse market trends, customer needs, and competitive landscape to identify new business opportunities. Negotiation & Deal Closure: Lead the negotiation process for new business and work with the legal team to develop statements of work. Reporting: Prepare regular reports on business development activities and present them to relevant stakeholders.

What You'll Need:

Sales Acumen: Deep understanding of the sales process, including lead generation, qualification, pitching, and closing deals. Proven Experience: Demonstrated success in winning work with new clients in the CX, customer experience, and/or user experience sectors. Communication & Presentation: Excellent verbal and written communication skills, with the ability to deliver compelling presentations. Analytical Thinking: Strong ability to analyse data, trends, and business performance metrics. Adaptability & Problem-Solving: Ability to navigate challenges and adapt to changes in the market. Financial Acumen: Understanding of business financials, pricing strategies, ROI analysis, and budget management. Proven Track Record: Significant experience in business development, sales, or related roles. Industry Knowledge: In-depth knowledge of the industries and market trends in which +impact operates.

Sales Strategy Development :

Experience in developing and implementing sales strategies that result in sustained growth and profitability.

Client Management :

A strong history of working directly with clients, understanding their needs, and delivering tailored solutions that drive customer satisfaction and loyalty.

What We Offer:

+impact offers a competitive salary and benefits package, along with the opportunity to be part of a dynamic and purpose-driven organisation. This role provides significant career development opportunities, both within the +impact team and the broader Serco Group, ensuring your long-term growth and progression.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We're a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



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We see people first and foremost for their performance and potential. We're a proud holder of the Gold Inclusive Employer Standard, and we're committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments from interview through to employment.



Serco proudly holds Disability Confident Leader status, and we're committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



Ready to impact a better future? Apply today.



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