Job Description

DESCRIPTION

What if you could use your creativity to change the direction of the entire transportation and delivery sector while raising the bar on customer experience.
At Amazon, we\'re working to be the most customer-centric company on earth, including how we fulfill and handle customer orders throughout the entire Transportation network. The Amazon Freight Partner (AFP) Team handles the Middle Mile transportation network for Amazon, ensuring that the customer orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, AFP is continually striving to innovate and provide best in class experience through the introduction of new products and services in the middle mile space.
Amazon Freight Partner program is looking for a detail-oriented, analytical, innovative, hands-on, and customer-obsessed Business Coach. In this role, you will manage the partner growth for our Linehaul Carriers to support the Amazon\'s Middle Mile Transportation network.

Key job responsibilities
This role offers an opportunity to make business-critical decisions that will maximize our Carriers\' business knowledge and readiness. You will work on defining the Carrier Growth strategy to transform the current transportation environment in line with program strategy. We are seeking candidates who are able to:

• Build and Maintain best in class support for LSPs with scalable tracking process
• Partner with cross functional stakeholders to promote a culture of professional service
• Support the growth of Amazon transport network
• Ensure all the processes are compliant with local regulations and standards
• Identify, develop and improve strategies for the AFP onboarding and training process
• Look at continuous improvement while these businesses scale up
• Provide reports to leaders of health and training proficiency on regular basis (using Excel, Access, SQL and or other data management systems)

A day in the life
Engaging with HGV Freight Partners Face-to-Face and telephone/Chime. Discussing and coaching them around Legal compliance, Safety & Operational Performance, as well as managing them in line with Service Level Agreements

About the team
The Team\'s main objective is to take Entrepreneurs with little or no Transport experience and turn them into the most compliant HGV operators in the UK Transport Network.

We are open to hiring candidates to work out of one of the following locations:

Haydock, GBR

BASIC QUALIFICATIONS

The ideal candidate:
Has management Certificate of Professional Competence (CPC)

• Has solid oral and written communication skills, as well as ability to think clearly, analyze quantitatively and quickly problem-solve
• Has proven ability to influence others and sound business judgment
• Has an entrepreneurial mindset, with the motivation to develop ideas freely and thrive in an innovative environment
• Is able to liaise and collaborate with external partners
• Has a bachelor\'s degree (or equivalent)
• Has proficiency with Excel and other MS Office applications
• Professional stakeholder management skills

PREFERRED QUALIFICATIONS

Preferred qualifications

• Iosh certification or equivalent in Health & Safety
• Solid negotiation skills
• Proven problem-solving, mathematics and investigative skills using data to improve decisions in a business environment
• Advanced Excel skills
• Fluency in Russian, Polish, or other European languages

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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