Job Description

Frylite Solutions are a Keep Well Accredited Company and voted a Deloitte Best Managed Company in 2021 & 2022. We have a passion to ensure we adhere to our social responsibilities and build a circular economy. Our people are passionate about the contribution they make to minimising our carbon footprint and making the world a healthier place for all. We are currently seeking to recruit for a Business and Sales Support to join the Group Business and Sales Support team based in Strabane. Hours of Work: Monday-Friday, 38.5 hours per week. Key Job Duties & Responsibilities: \xc2\xb7 The Group Business and Sales Support will work closely with Frylite Solution\xe2\x80\x99s Sales Support, wider Commercial Team, and Distribution Team to provide excellent customer support and service always. \xc2\xb7 Proactively make outbound calls to generate new business and sales leads and support Frylite Solutions wider Commercial team to answer and respond to inbound calls to provide high levels of Customer Service and support and promoting the Frylite Solutions Name always. \xc2\xb7 Gather, maintain, and update information onto the Customer Database. \xc2\xb7 Contacting potential or existing customers to discuss products and services. \xc2\xb7 Generation of sales leads \xc2\xb7 Complaints handling/rejection handling \xc2\xb7 Recording outcomes of calls and documenting accurately on CRM system \xc2\xb7 Creating and presenting sales reports \xc2\xb7 Assist in planning and implementing effective sales Strategies \xc2\xb7 Encourage and practice our company values always, Respect, Work Ethic, Success, Excellence and Relationships. Essential Criteria \xc2\xb7 Minimum of 6 months-1 year experience working in a customer service focused role. \xc2\xb7 Ability to successfully negotiate with customers by building a strong relationship. \xc2\xb7 Possess excellent telephone mannerism. \xc2\xb7 Highly organised and proactive. \xc2\xb7 Ability to be self-motivated and driven to meet set targets. \xc2\xb7 Ability to demonstrate how you have lived Frylite Solutions\xe2\x80\x99 Values in a previous role: Relationships, Respect, Work Ethic, Success and Excellence. \xc2\xb7 Excellent Communicator Desirable Criteria \xc2\xb7 Knowledge of CRM \xc2\xb7 Experience selling over the phone \xc2\xb7 Excel qualification \xc2\xb7 Knowledge of sales process \xc2\xb7 Knowledge of products & Services Frylite are an equal opportunities employer and welcomes applications from all sections of the community. In certain circumstances, employment is dependent upon obtaining satisfactory reference and disclosure checks and in line with Frylite Solutions\' Drug & Alcohol Policy, all employees are subject to random drug and alcohol testing. Job Types: Full-time, Permanent Benefits:

• Bereavement leave
• Canteen
• Company pension
• Gym membership
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Strabane District, County Tyrone: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Retail sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person