Job Description

Shape our future as Business Analyst

An exciting opportunity has arisen to join our thriving Programme Delivery area.
In Capita Public Services Programme Delivery we value our people as they are what makes everything work. You can expect support for your development and career progression; opportunities for coaching and mentoring; an active wellbeing programme; a real focus on inclusion and diversity; transparency from the leadership and managers; and a place where your voice will be heard

Job title: Business Analyst

:

What you\xe2\x80\x99ll be doing:

• Defines process improvement solutions for business priorities for small-scale changes as part of a wider BA team and / or project team.
• Works closely with more senior BAs, business users, project and technical teams to develop and enhance business processes, drive improvement and ensure delivery of key business and systems projects.
• Follows a defined analysis approach to investigate operational needs, problems, and opportunities and appreciates the rationale for the approach
• Uses a range of standard techniques to investigate, analyse, document and manage functional and non-functional requirements
• Uses stakeholder analysis techniques to manage stakeholders (influence/interest matrix, RACI matrix)
• Uses simple modelling techniques such as process modelling, data modelling and use case modelling
• Uses process re-engineering techniques to investigate and re-design processes using tools such as value chain mapping and gap analysis
• Demonstrates an awareness of Agile principles and techniques and an ability to develop user stories
• Undertakes lean initiatives ensuring that better customer value has been delivered
• Demonstrate examples of how the fundamentals of Lean can have benefits to customers/teams and departments
• Business Process mapping of simple / self-contained processes using a standard notation (e.g. BPMN) captured in an appropriate tool (e.g. Visio)
• Process re-engineering / improvement using simple techniques (e.g. SIPOC, value chain mapping)
• Conducts data analysis and modelling activities (e.g. of volumetrics) to analyse data sets and deliver simple cost / benefit analysis
• Awareness of common tools and techniques used to perform requirements analysis and able to capture strategic, business and user requirements (functional and non-functional) using a structured methodology (e.g. MoSCoW) and understanding traceability
• Drafting standard operating procedures
• Supports stakeholder analysis and mapping
• Supports discovery workshops
• Captures / records findings from stakeholder interviews

What we\xe2\x80\x99re looking for:

• Lean Six Sigma Yellow Belts: have basic knowledge of the principles, terminologies, roles, processes, deliverables, and tools of Lean Six Sigma. Understand how the source tenets (Lean Manufacturing/Enterprise and Six Sigma Process Improvement Techniques) complement each other.
• learn relevant statistical concepts such as normal distribution and variation.
• apply concepts such as Critical to Quality (CTQ), graphical analysis, and process stability/management.
• gain basic understanding of the DMAIC method, especially the Define, Measure and Control phases.
• Manage small initiatives overseen by a Green Belt, or ring-fenced activities as part of a Green Belt larger project
• Indicative certifications: Business Analysis: BCS route: Foundation in Business Analysis, IIBA route: Entry Certificate in Business Analysis (ECBA)

• Lean & Continuous Improvement: Lean Six Sigma Yellow Belt, Lean Competency System - 1a: awareness
• Establishes and maintains effective relations within the business helping to share their knowledge and experience
• Understands the traits of good leadership and how to be an excellent follower and knows what to do in the absence of leadership
• Writes and presents their own work in team and client settings
• Co-presents/facilitates short presentations with senior team members and clients
• Demonstrates problem solving, innovation and creative thinking skills and understands when they are required and appropriate
• Understands and can apply structured approaches to gathering and presenting qualitative and quantitative data
• Can conduct interviews and more challenging desk-based research to answer questions set out by more senior team members and synthesise into a logical and clear format
• Understands the core approaches of business analysis, Lean and Continuous Improvement methodologies
• Able to own and deliver high quality outputs

About Capita Public Services

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between citizens and the public services they consume. Partnering with our clients, we provide insight and cutting-edge technologies that enable our clients to focus on what they do best and make people\xe2\x80\x99s lives easier and simpler.

Capita services are driven by our purpose: to create better outcomes - for our employees, clients, customers, suppliers, partners, investors, and society. We are committed to being a responsible business; in how we operate, serve society, respect our people and the environment.

Capita\xe2\x80\x99s Public Service Programme Delivery teams implement improvements and change within our complex programmes. As part of our team you will have the opportunity to work on challenging assignments across Central Government, Defence, Health & Wellbeing, Local Government and Education. You may be asked to: help the Royal Navy improve the training received by sailors; support TfL control emissions; improve how the NHS manages digital records; ensure citizens can access high quality local services. You will work in blended teams with Business Analysts, Project and Programme Managers, PMO specialists, Business Change Managers and Solution / Enterprise Architects.

What\xe2\x80\x99s in it for you

• A competitive basic salary and benefits
• Private Healthcare
• 25 days holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks\xe2\x80\x99 fully paid maternity, adoption and shared parental leave\xe2\x80\xa6and plenty more
• Voluntary benefits designed to suit your lifestyle \xe2\x80\x93 from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• You\xe2\x80\x99ll get the chance to follow your chosen career path anywhere in Capita. You\xe2\x80\x99ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we\xe2\x80\x99ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you\xe2\x80\x99ll do next:

Looking to discover more? Let your line manager know, then choose \xe2\x80\x98Apply now\xe2\x80\x99 to fill out our short application. If you would like further information, please contact,

We\xe2\x80\x99re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We\xe2\x80\x99re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you\xe2\x80\x99d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we\xe2\x80\x99ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location: Home-Based - GBR

, United Kingdom

Time Type: Full time

Contract Type: Permanent

Capita