Job Description

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow.

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We\'re looking for a Business Analyst to join Data.SN within Springer Nature Operations.

About Us

Springer Nature is one of the world\'s leading global research, educational and professional publishers. It is home to an array of respected and trusted brands and imprints with more than 170 years of combined history behind them, providing quality content through a range of innovative products and services. Every day, around the globe, our imprints, books, journals and resources reach millions of people, helping researchers and scientists discover, students learn, and professionals achieve their goals and ambitions. The company has almost 13,000 staff in over 50 countries.

We are committed to growing and nurturing our people for the long term. Therefore, we spend 10% of our time on projects promoting learning and innovation.

The work is exciting and meaningful.

Our culture is collaborative and friendly.

We encourage and support growth, both personal and professional.

Having a good command of English is essential; collaboration is vital in our day-to-day work, so communicating your ideas and understanding others is critical.

This role is a terrific opportunity for friendly, curious people who want to get involved in our work, who love to learn, who will embrace and develop our culture, and who help make Data.SN a place where people and ideas can thrive.

We are intentionally looking to create teams that are diverse and inclusive. Diversity is the mix of culture, background, experience and personality we bring; inclusion is getting the mix to work better. We want every team member to contribute to our shared goals while respecting each other\'s skills, knowledge and needs.

About The Job

We\'re looking for a Business Analyst to join Data.SN within Springer Nature Operations. Springer Nature is a leading publisher of scientific books, journals and magazines with over 3000 journal titles and one of the world\'s largest corpora of peer-reviewed scientific text data. You would be joining the B2B programme to support the transformation of how Springer Nature uses its data to create a foundation for the future, adding value to cross-organisation Initiatives and kick-starting data-driven Innovation.

One of our key strategies is identifying new ways to generate value through data by working with prioritised and strategic business areas; B2B- Institutional data is one of the areas.

The B2B-Institutional Data Team

At Springer Nature, understanding our customers is critical to delivering valuable and relevant products and services. The B2B-Institutional data team works with diverse departments, domains, and systems to provide meaningful analytical data to help the business grow and nurture our relationship with our institutional customers. This means that our team - consisting of analysts, engineers, and a product and project manager - strives to expand, design, and deliver data as a product to support this.

You will join a cross-functional team with different nationalities, backgrounds and experience levels. All team members collaborate to deliver solutions that best satisfy the needs of our business, and we are working to create a culture that encourages new ideas and innovation that best suits Springer Nature\'s vision.

The role is in either London (UK) or Berlin (Germany). In addition, there will be travel at times with colleagues in many of our global offices.

About You

You like working in a collaborative team where there is a collective responsibility for the work we do.

You like getting involved with every stage of the software development lifecycle.

You can demonstrate experience in working successfully with teams to deliver software in an agile manner.

You can demonstrate your experience in facilitating groups to achieve defined goals and outcomes using various facilitation tools and techniques.

You will have excellent communication skills and articulate concepts and ideas from technical and functional business perspectives.

You can use available data for better decision-making.

You will have a strong focus on high-quality customer experience and sustainable solutions.

You can demonstrate outstanding analytical ability to solve complex problems.

You have proven experience in managing and resolving conflicts with stakeholders.

You have experience working in a dynamic and collaborative environment.

You use your drive, creativity and initiative to move the team forward.

You have experience in driving continuous improvement and innovation across teams.

You have experience in the implementation of agile and lean principles.

You are intellectually curious and motivated - constantly looking for more context.

You disdain routine and get involved with a wide variety of different activities.

What will you be doing

Within 3 Months, you will:

Understand the team\'s context in the broader programme and business.

Have developed relationships with team members and core stakeholders.

Be familiar with the data landscape.

Co-plan, organise and lead group sessions that generate ideas and resolve problems.

Unearth the root cause(s) of pain points and validate business opportunities and issues.

Strengthen team ceremonies conducted regularly, adding value to the delivery process.

Finally, be an active participant in the Business Analyst communities.

By 3-6 months, you will:

Have a clear understanding of the team\'s priorities and be able to communicate this to stakeholders.

Build relationships with key providers and dependent teams.

Monitor, track and communicate progress, risks and issues to stakeholders.

Be able to prioritise competing demands and obtain buy-in from stakeholders.

Map, analyse and validate information flows and user journeys to and from the product/service digital estate.

Gauge the complexity or scope of a piece of work, collaboratively breaking it into smaller pieces as appropriate.

Contribute to blameless post-mortems.

Set context with your team to ensure co-defined solutions provide business value while solving customer problems.

By 6-12 months, you will:

Onboard new members to the team.

Co-define the complexity or scope of a piece of work, breaking it into smaller pieces when appropriate.

Ensure scoped work aligns with the programme and company vision.

Contribute to the design of the system architecture.

Understand our customer\'s internal and external needs and how your work affects their experience.

Give and receive constructive feedback from your team.

Organise and facilitate sessions with your discipline peers within the Business Analyst community.

Work with your team to define the vision and strategy regarding business and customer outcomes.

Define KPIs to measure performance in business and customer outcomes.

Have a thorough understanding of the potential opportunities and limitations of your offering.

Instil a data-driven approach to current and future product/service development.

Day-to-day responsibilities

As part of an Agile team, day-to-day, you will:

Engage in and facilitate ceremonies such as our planning, prioritisation and steering sessions, collaborative analysis and design workshops, showcases to internal customers and regular retrospectives.

Work with various stakeholders to understand, analyse and scope new work.

Support your team members in problem-solving activities to remove blockers and complete agreed-upon work.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work .

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

Springer Nature