Job Description

We are looking for a proactive, energetic and enthusiastic Business Analyst to work at our Customer Fulfilment Centre (CFC) in Erith; Kent. The successful candidate will be responsible for creating and maintaining central KPI reports, bringing together information from multiple sites across various different data sources. Undertaking trend analysis on the underlying detail, to highlight opportunities for the continued improvement against our key focus areas of Safety, Customer, People, Cost and Delivery. This successful candidate will report into various members of the excellence team; including the continuous improvement manager and the excellence manager. As well as supporting the customer and fulfilment operations and any additional requests from stakeholders.


Please note, this role may occasionally require you to visit different CFC sites across the UK.

Your Responsibilities

Develop reporting to provide actionable insights to the teams; + Understand and identify key drivers of the business to provide performance reports on.
+ Present data in a visually accessible and insightful format.
+ Identify, report and analyse trends for selected KPIs.
Drive decision making to improve operational efficiency; + Explore and analyse data sets to identify any opportunities for improvements.
+ Provide recommendations based on and supported by data insights.
+ Help to execute and implement recommendations with support from the wider team; monitoring and reporting on the outcome of the recommendations.
Maintain the accuracy, availability and usability of data; + Ensure the data sets and corresponding reports are correct, reliable and accurate.
+ Support consolidation and distribution of data from multiple sources across Logistics in conjunction with Technology teams.
+ Understand best practice security management and ensure that all tasks undertaken comply with this best practice.
Collaborate with a variety of stakeholders through the business; + Contribute to key cross departmental projects, especially those with a significant data or analytics component, presenting the results to relevant stakeholders.
+ Understand and support different stakeholder data requirements.
Triage and fulfil operational reporting requests from different stakeholders.
+

Skills, Experience and Qualifications

Proven experience as a Business Analyst, ideally within a logistics function Strong statistical analysis and data management skills Excellent IT skills including Excel and SQL Commercially savvy eye for detail Ability to collaborate with other departments in operationally critical activities Advanced SQL qualifications or proven experience of working with SQL developer for Oracle Confidence in analysing large amounts of transaction data using both SQL and non SQL tools Previous exposure to Google Apps Script, Javascript, Python Previous experience in a similar role, good interpersonal skills and effective time management The ability to self manage and communicate effectively with colleagues at every level within the organisation
You'll have


A can-do attitude and a genuine desire to learn and grow. High levels of enthusiasm and self-drive are essential, An ability to self-manage effectively. Strong time management skills Good interpersonal skills, and the ability to communicate clearly with colleagues at all levels within the organization are also crucial for success in this role.

The Ocado Way

At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave.


Our values are Ocado's DNA; they act as a guide for everything we say and do. 'The Ocado Way' develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our success.





DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Closing Date: 00:00 on Friday 9th May 2025 - Due to the fast paced nature of our business, this vacancy may close sooner.