Job Description

Are you passionate about delivering exceptional customer service and looking for an exciting opportunity to a join newly established and innovative team? We are seeking a dedicated and motivated Broker Assist Officer to join our team at Hinckley & Rugby.


This role is open to both internal and external candidates and offers a unique chance to make a significant impact on our mortgage application process. If you thrive in a dynamic environment and are committed to achieving the best outcomes for customers, we would love to hear from you.

About the Role:

As a Broker Assist Officer, you will be responsible for the retrieval and validation of new mortgage applications, including accompanying documents. You will play a crucial role in ensuring the smooth progress of mortgage applications by performing various administrative duties and liaising with underwriters, applicants, and intermediaries.

Key roles & responsibilities include

:

Responsible for the retrieval and validation of new mortgage applications including accompanying documents. Responsible for administrative duties associated with the mortgage application. Responsible for dealing with inbound and outbound queries and enquiries relating to mortgage applications with mortgage applicants and their intermediaries.

We are looking for some who has:

An understanding of mortgages and strong focus on customer service. Excellent communication skills and be a fast learner, particularly with new software and systems.

What can we offer you?

As a Society, we value our employees. This is reflected in the benefits offered to our employees:

A minimum of 25 days annual leave, plus bank holidays, increasing with tenure Opportunity to purchase an additional three days annual leave each year Additional day off for your birthday A great work/life balance Annual discretionary bonus based on performance Access to Pension Scheme to help you plan for your future Private healthcare cover Four times basic salary life cover Enhanced family leave pay Three days paid leave per year to work in the community or as a volunteer Access to the enhanced wellbeing and mental health support offered through the Society including Employee Assistance Programme, Mental Health First Aiders and internal wellbeing portal Perks and savings including gym discounts, online cashback and lifestyle offers Opportunity for career progression with access to professional individual development & training schemes

Closing date for applications is 12th May 2025.

We look forward to receiving your CV.

We are committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, age, gender, sexual orientation, disability, or any other status protected by applicable law. We believe that a diverse and inclusive workforce leads to greater innovation and success, and we are dedicated to fostering an environment where everyone feels valued, respected, and included.