Job Description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Broadband Customer Support Representatives. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a Hybrid working position - 2 days work from home & 3 days will be spent in the North Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.

These are initially 3-month contracts.. with a high likelihood for permanency based on performance. Individuals who are immediately available or who have a 1-week notice period are preferred for this role.

This is one of the best call handling roles on the market.

Salary

\xc2\xa323,085 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

• First point of contact for our customers via inbound calls and other methods of communication.#
• Providing a great customer service experience.
• Direct, when appropriate to other departments to address the customer\'s needs.
• Accurately recording/logging interaction with customers and updating account information.
• Working with management to maintain best practices for efficient communication with customers.
• Address customer questions about new products, services, promotions

The Ideal Person

• Experience working in a similar role - Calls experience
• Strong communicator
• Positive individual
• Great telephone manner
• Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Some positive candidate feedback we\'ve received-

I have worked with Vanrath for just under a year now, and I have to say, the people working their are great at what they do. Any problems, questions, or anything else I ever had, they were always very quick to help me with them. They went above and beyond in a lot of instances, when they didn\'t really have to. In particular, the agent that I worked with, Shannon McGrath, couldn\'t have made things easier for me, as well as being really nice and friendly.

I\'m leaving them now for a permanent role elsewhere, but if I ever need to look for a different job somewhere else, I\'ll just go straight to Vanrath and not even consider anywhere else.

I contacted Michael Magee at Vanrath approx 2 weeks ago, wanting to discuss potential Java roles available in Belfast. After we connected, Michael took notes of what I was looking for in a company and my experience. Within an hour my CV was sent to numerous companies, all matching my requirements and my skill level. I still can\'t believe this is a free service!

I can\'t recommend Michael enough! Was very professional and wasn\'t opposed to discussing things outside of office hours.

After a week I secured a role that matches exactly what I wanted. Thank you!

Massively positive experience with Jordan Burns and VANRATH. Couldn\'t recommend highly enough! I detailed exactly what I was after in a new role and Jordan came back only with roles that ticked every box which is what really set them apart from some other agencies, no retrofitting or compromise to a role that you are not quite the right fit for - just roles that were exactly what I had said would suit my preferred working style. Found a perfect role to suit my needs, always positive, professional and helpful at every step of the way. Made the process entirely stress free, great knowledge of the field and market. Absolutely chuffed all round from reaching out initially to placement. Literally couldn\'t fault the process at any stage. Thanks again!

We recognise that making a career change can be a huge step. We will support you through every step of the recruitment process, from an initial discussion of your goals and aspirations, to the security of your new position.

Our consultants are sector specific and have an in-depth knowledge of, and experience in, their respective fields. Put simply, they are the best in the business! We continually monitor trends and developments within the market to ensure we provide the very highest quality advice and
support to our clients and candidates.

Vanrath