Job Description

Watergate Bay Hotel - a place to take your hospitality career to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest's holiday. Our three core values - We Care, We Notice, We Change - show what it means to work for a hotel which goes above and beyond for our team and guests. At Watergate Bay, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime.


Are you passionate about providing the best customer care experience? Could you manage, and motivate team? Work well in managing a team, serving with warmth and enthusiasm? Do you enjoy ocean views, breaks on the sand, and surfing after work? If so, we want you! Join us and be part of a team that values connection, creativity, and making a positive impact on people's lives.

The role:

At our hotel, we're looking for a team who are passionate about Cornwall and our local food and drink producers, and are eager to be a part of this county's incredible way of life. As a member of our team, you'll work alongside others who prioritize our guests and support each other.


We seek dynamic individuals are: Organised, supportive and professional... As the breakfast operation supervisor, you'll assist the restaurant manager in overseeing the smooth running of breakfast service. As part of the team, you'll be friendly, hardworking and guest-focused. You'll ensure that yourself and the team always exceed guest expectations, by supervising in a relaxed but professional way.


Joining our team means being part of a community that values excellence, innovation, and kindness in everything we do. Our commitment to our staff is reflected in our exceptional working environment - one that promotes work-life balance, professional development, and plenty of opportunities for growth.


The role is for 30 hours per week and Thursday to Sunday availability is required for the role. The approximate shift times will be from 6.30am - 12pm.

What your days could look like:

Help assist with all beverage ordering, and deliveries to ensure good stock control, minimal wastage and that all budgeted GP's are met. You'll need to have a thorough knowledge and understanding of all items listed on menus and the buffet. Help ensure the continued smooth running of the restaurant Assist in the ongoing training, development and performance management of a large team Handle guest complaints, requests and enquiries in a relaxed yet professional manner Help create a safe environment for both team and guests and adhere to the company's health and safety policy and procedures

Job skills & requirements:

A minimum of 1 year in a supervisory position within a restaurant environment A good knowledge of customer care/ complaint handling Sound product knowledge of food and drink A friendly and outgoing personality A passion for proving the best customer service possible Previous supervisory experience Ability to work in and manage a team Attention to detail The ability to remain calm under pressure Good leader/team motivator Decision maker Excellent communication skills

What we can offer in return:

A relaxed, professional place to work in a beautiful location - at one of the UK's most striking beaches A welcoming team of likeminds, eager to support and encourage each other Excellent career prospects in an ever-expanding organisation Special rates for you and your friends and family to stay at the hotel Team discounts on treatments in Swim Club Discounts for you and your friends and family at our restaurants: Zacry's, The Beach Hut, Living Space and Emily Scott restaurants Team discount at our Cubs coffeeshops Team discounts at Shop on the Beach and other partner businesses Free surf lessons, surfboards and wetsuits hire from the Extreme Academy Team social events throughout the year Team assistance scheme - a dedicated helpline for support & advice on topics from mental health through to managing your finances
From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located on the sunny, sandy, Cornish coast, you'll never be short on inspiration. Working at Watergate Bay Hotel isn't just a job - it's a transformative career opportunity. Apply now and join us in creating memorable experiences that our guests and team remember for a lifetime.


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