Job Description

Type:

Permanent, Part-Time

Working hours:

Mon - Fri, 5 Hours per day.

Job Function:

To support the Breakdown Controller with daily admin activities.

Reporting to:

Technical & Breakdowns Manager

Liaising with:

Customers, Garages, Depots, Customer Ops Desk.

We are seeking a proactive and organised Part-Time Administrator to join our team. The successful candidate will be responsible for helping with booking in and progressing breakdown jibs through garages and depots. We need someone with strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently.

Responsibilities:

Follow up with garages - Call garages to confirm repair progress, estimated completion times, and ensure timely resolution of breakdowns. Purchase Order Management - Raise Purchase Orders (POs) for repair invoices and estimates, ensuring accurate financial processing. Goods Receipt Processing - Complete goods receipt for POs once the repair work has been completed. Customer Communication - Send text messages and make phone calls to update customers on the status of their vehicle repairs. Depot Liaison - Proactively engage with depot managers to ensure they report all necessary vehicle repairs and breakdowns. Email & Written Communication - Draft and send emails to garages, suppliers, and internal teams regarding repair updates and approvals. Record-Keeping & Documentation - Maintain accurate logs of breakdowns, repairs, and communications to ensure transparency and accountability. Problem-Solving & Escalation - Take a proactive approach in chasing delayed repairs and escalating issues to management if necessary. General Administrative Support - Assist with any ad-hoc administrative tasks as required to support the team's efficiency. Follow-Ups - Ensure timely responses from garages, depots, and suppliers by being persistent and firm when necessary.

Requirements:

Experience:

Previous experience in administration or customer service is desirable. Experience handling invoices or financial queries is an advantage.

Skills:

Excellent verbal and written communication skills. Strong attention to detail and organisational skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office (Word, Excel, Outlook).

Personal Attributes:

Customer-focused with a friendly and approachable manner. Able to handle multiple tasks and prioritise workload effectively. Problem-solving skills with a proactive attitude.
Job Type: Part-time

Pay: 16,868.75 per year

Benefits:

Bereavement leave Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay
Schedule:

Monday to Friday No weekends
Work Location: In person

Reference ID: Breakdown Administrator