Job Description

Emplas is one of the UK's largest window and door fabricators. As a manufacturer of double glazing we partner with leading window systems suppliers, and offer some of the industry's most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvc window manufacturers and aluminium window manufacturers, we work with the trade, new build, social housing and educational sectors since 1979, our reputation is built on service excellence.



We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain's homes.


We are looking for a Brand Manager to join our busy Sales & Marketing team. Working across all Emplas brands -- including Emplas, Commercial Window Group and Get Snug -- this role focuses on building strong relationships with our customers from a marketing perspective. You'll be the first point of contact for anything related to leads, content, literature, marketing networks, or customer benefits. Unlike a traditional account manager focused solely on products and sales, this role ensures that customers are fully supported with the tools, resources, and strategies needed to grow their business -- and in turn, ours.


You'll develop action plans, follow them through, and act as the voice of the customer within our internal teams. You'll help customers tap into the full power of our marketing offering, ensuring they receive value from everything we do -- from lead generation and co-branded content to training, point-of-sale materials, and partner perks.

Position:

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What you'll be doing:

Building and maintaining strong customer relationships to ensure loyalty, advocacy, and mutual business growth Helping customers get the most from our marketing resources and tools, including lead generation, brochures, POS material, our rewards system, image libraries, and website content Providing system training and demos where necessary Understanding each customer's unique marketing needs and working with the internal marketing team to tailor effective solutions Keeping customers informed of product updates, new campaigns, and available collateral Identifying and managing content opportunities such as case studies and photography -- turning them into co-branded marketing pieces Producing and sharing review reports following customer meetings, ensuring actions are followed through internally Ensuring brand partners represent us correctly and their customer benefits are passed on appropriately Managing the marketing portal and keeping it current Tracking customer engagement with our marketing efforts and measuring their impact (e.g., lead conversions, brochure downloads) Gathering customer feedback and feeding it into continuous improvement of our offering Understanding and adapting to our different audiences -- i.e. B2B and B2C

Requirements:

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Strong relationship-building skills with a customer-first mindset Experience in marketing, customer success, or account management Excellent communication and presentation abilities Ability to understand and adapt to multiple audiences and brand tones Organised and proactive, with a knack for following through on action plans Comfortable producing reports and analysing basic marketing performance data A collaborative attitude -- able to work across sales, marketing, and external suppliers

Desirable but not essential:

Experience in the manufacturing or home improvement industries Understanding of lead generation platforms and CRM systems Familiarity with co-branding strategies and customer loyalty programs Content creation or campaign experience (case studies, photography coordination, etc.

Other information:

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Hours: 40 hours per week, Monday to Friday, 8:30am - 5pm, onsite.


Salary: Up to 40,000 per annum, dependent on experience.


In return, we offer:



28 days holidays (inc BH) increasing with service Birthday day off Pension scheme Ongong trainng and personal development opportunities Salary sacrafice schemes
Social events Recognition Awards Length of Service Rewards Employee Assistance Programme: 24/7 helpline & face to face counselling
subject to terms and conditions

Thank you for your interest in working for Emplas Window Systems. Unfortunately, we cannot provide visa sponsorship at this time. All applications must have the right to work in the UK to be considered. Strictly no agencies.



We welcome applications from everybody regardless of gender or age and from any and all backgrounds.