Job Description

Department:

Box Office

Job Title:

Box Office Assistant

Responsible to:

Data & Ticketing Manager, Deputy Sales & Ticketing Manager

Exeter Northcott is a city-wide organisation welcoming more than 100,000 people each year to live theatre and events at the Northcott Theatre on the University campus, and the Barnfield Theatre in the city centre. A registered charity, the Northcott offers a wide range of creative opportunities for and with the people of Exeter and Devon. These include year-round opportunities for young people through the Northcott Young Company; Elevate, a talent development programme for local artists and bespoke projects developed with community groups, schools, and other charities.

Exeter Northcott Theatre is a registered charity and is supported by the University of Exeter, Arts Council England and Exeter City Council.??

We are looking for enthusiastic, hard-working people to join our box office sales team, to work across both of our venues.

This is an exciting opportunity to work at our independent theatres in the beautiful city of Exeter, delivering excellent customer service to all who visit our venues.

Diversity and Inclusion

Whatever your background, we welcome your application. There continues to be a significant lack of diversity across the arts, with a pressing need to provide progression routes for talented people from backgrounds that are under- represented. Exeter Northcott Theatre is committed to playing its part in addressing this by putting inclusion at the heart of our recruitment processes, finding new ways to share the power and resources we have at our disposal, and fostering a working culture that is welcoming for all our team. We actively encourage people with different backgrounds to join us and positively impact our teams and working practice. We are particularly keen to receive applications from people of African and Caribbean heritage, people of South Asian, East Asian and South East Asian Heritage, deaf and disabled people, LGBTQIA+ people, or those experiencing barriers due to their socioeconomic background.

About the Box Office Team

We are a small team who value the individuals who work with us. We seek to empower our staff members to enable them to achieve their best and flourish in the organisation. We encourage staff to share new ideas or thoughts and support them to grow personally and professionally in a friendly and inclusive environment.

Our focus is to deliver great customer service for all our customers, to bring a happy, welcoming, and helpful environment at both of our venues.

Duties & Responsibilities:

To work in the Box Office at Exeter Northcott & The Barnfield Theatres undertaking the selling of tickets and responding to customer enquiries.

To provide excellent customer service to our customers, helping them get the most from their visit.

To offer a friendly, welcoming, and efficient service to all customers on the phone, on email and in person.

To accurately and efficiently process customer bookings through our booking system.

To ensure our customers get the most from their visits by actively promoting our forthcoming productions and events, membership scheme and pre-show dining offers.

To help increase donations to The Exeter Northcott Theatre Charity by requesting and securing donations.

To help improve our customer's experience by collating customer feedback and operational issues and sharing with managers.

To provide Box Office cover for performances in the theatre and any outside venues or promoters that we sell tickets for, sometimes at short notice.

To keep the box office space welcoming and tidy, keeping flyer racks and pinboards up to date and replenished as necessary.

To monitor the box office inbox and respond to or field customer queries.

To be aware of and actively promote Exeter Northcott Theatre's Membership and discount schemes.

To act as receptionists for the Exeter Northcott Theatre offices and assist with answering the general enquiries telephone line when possible.

To be responsible for checking and balancing personal float before and after shifts.

To be well informed about all shows and related activities the Box Office sells tickets for, in and out of the Exeter Northcott and Barnfield Theatres.

To work as part of a team and also under your own initiative when required.

To inform the Data & Ticketing Manager, or deputy of any problems or any unfinished transactions which need further attention.

To chase reservations for payment and help clear any outstanding queries.

Responsibilities of all staff members

To be flexible and to undertake any other reasonable duties as requested by Management

To take an active part in co-operating with and supporting other staff and departments in the achievement of the company's aims

To adhere to all Exeter Northcott policies

To be aware of, and comply with, rules and legislation pertaining to Health & Safety at Work

To be an advocate of the company

To attend company events and be aware of the breadth of the company's work

To contribute ideas and suggestions for the increased success and effectiveness of the Exeter Northcott

To maintain confidentiality at all times and adhere to our GDPR policy, particularly with respect to information that may be covered by the Data Protection Act

Person Specification

These are the qualities and experiences we think you will need to fulfil this role. They might all apply to you, or only some. If, after reading the role description, you feel that you would be right for the job, we want to hear from you. You don't need to have all the qualities, just some of them.

Essential:

Excellent attention to detail, with the ability to work efficiently

A common-sense approach to work with the ability to learn and adapt to basic IT software (training on all our software will be given)

Excellent written communication skills. This includes the ability to create and send clear customer-friendly emails with accurate information, using good English.

Excellent verbal interpersonal and communication skills. This includes the ability to communicate clearly and spontaneously with customers over the phone and in person and an ability to adapt your communication style to the individual customer and situation.

An ability to deliver excellent customer service

Excellent organisational and administrative skills

Ability to use Microsoft Word and Excel to a basic standard to record information

Ability to work under own initiative and as part of a team

Ability to work under pressure with background noise and interruptions

Reliable, adaptable and conscientious

Ability to act with honesty and maintain confidentiality at all times

An interest in live performance, The Northcott Theatre and the work we do

Ability to contribute to the continuous improvement of Exeter Northcott Theatre by identifying opportunities to do things better and sharing with your line manager

Note: this job description may develop and evolve with the growth of Exeter Northcott Theatre.

Terms & Conditions

Salary:

12.21 per hour

Working Hours:

Casual - Zero hours contract

Working Pattern:

Flexible. Typical shifts include Tuesday - Saturday 10am - 2pm and/or 5pm-8pm and sometimes Mondays and Sundays.

Working Location:

Northcott Theatre, Barnfield Theatre & other locations as required

Benefits:

Complimentary tickets to available shows, discounted/ staff rate to various shows

Discount on Food and Drinks

Access to Spectrum Life Wellbeing programme

Candidates must be aged 18 or older to apply and have the right to work in the UK.

How to apply

As part of our commitment to inclusion we're working to widen the pool of people who hear about vacancies at the theatre and make the process of applying for a job as straightforward as possible.

For this role we're asking all candidates to click on the Apply Now link for this vacancy on our website and submit written and/or video/audio responses to the same two questions:

1. Tell us about yourself and why you want to work at the Northcott

2. Tell us how meet the person specification

And then upload a copy of your latest CV

TIP: Everyone has their own unique story that brings them to this point in their lives. We celebrate all our diverse experiences. What matters to us is whether you can do the job well.

For each point of the person specification, tell us how you meet the criteria. You can useexamples from work, college, university, volunteering or home life. For example, the second point in the Person Specification says: "A common-sense approach to work with the ability to learn and adapt to basic IT software." If you have taken customer orders and processed them on a computer at work before, tell us about this. If not, there may be other ways you can demonstrate your experience doing this e.g. ordering household items like accurately ordering food or clothes online as part of daily life.

And if you can't think of an example for some of the points in the person specification but think you'd be great and are willing and able to learn - tell us.

Closing Date:

Sunday,May 18th, 2025

Interviews will take place:

May 22nd and 23rd, 2025

When we invite candidates to interview, we'll ask if they have any access needs

Pay: 12.21 per hour

Expected hours: 4 - 24 per week

Schedule:

Monday to Friday Weekend availability
Work Location: In person