Job Description

Job Overview:

MUST HAVE BODYSHOP EXPERIENCE

We are seeking a Customer service advisor to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

Responsible for reception area, including greeting customers and providing a positive and welcoming experience. Deliver exceptional customer service. Co-ordinate and manage the logistics of a collection/delivery service based on a fleet of courtesy cars. Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines. Regularly update the customer with progress on their repair. Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs. Process payments and issue invoices. Adhere to all company policies, procedures, and service level agreements. Knowledge and compliance with Health and Safety regulations.

Skills and experience:

Excellent customer service and communication skills, including by telephone, email and in face-to-face situations. Insurance, claims and industry experience beneficial. Flexibility dealing with changes in demand, tasks, and processes. Strong attention to detail. Computer literate, Work on own initiative, be proactive and manage customers and workload with little intervention from the management team. Good time management and prioritisation skills.
If you are a motivated individual with a passion for customer service, we encourage you to apply for this rewarding position.

Job Type: Full-time

Pay: 12.50 per hour

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person