Job Description

About Us

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

This role is such a pivotal role within the business as you are the first and last point of contact with all of our customers, answering any queries they may have face to face or over the phone. Creating a friendly, relaxing and professional environment, you'll provide exceptional and efficient customer service and as working as part of the Front office team you'll give a warm welcome, answering queries in a caring and helpful way, and ensuring everyone feels valued.

Hours:

8 per week

What we offer:

Discounted hotel rates at six thousand hotels worldwide Health Care Cash Plan Diamond membership of Kingsbridge Hospital Group Enhanced Pension Scheme Enhanced Maternity Pay Enhanced Paternity Pay Cycle to work Recruit a friend scheme Employee Appreciation and Social Events Employee of the Month Award 20 for completion of FLOW training Increased Annual leave with service Communication and advice on Health and Wellbeing Free membership at BodyScape Health Club Andras Academy - Training & Development Programmes & progression opportunities within the Andras Hotels Group Hotel Incentive Scheme

About The Role

Your day to day

Communicate positively with club members providing a positive outlook to work and fitness Show productivity and positivity in a pressurised environment Meet individual team targets on a daily, weekly and monthly basis Be well presented, professional and polite at all times. Promote the sales of fitness products and merchandise Support the membership team and contribute towards membership sales targets in club Ensure the cashing up procedures are followed and banking completed in line with company expectations. Have passion for the overall standards and appearance of the club at all times, focusing on giving every member excellent service Ensure the facility meets Health & Safety requirements. Promote benefits to members by showing them how to use it Manage problem swipes effectively. Drive positive member retention through delivering reception processes to an excellent standard, encouraging members to get involved with peak time gym floor activity and Group Fitness by making tanoy announcements, and having 121 conversations to encourage participation.

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

Team Work - work cooperatively and effectively with others Positive and "Can Do" attitude - positive, friendly manner with customers and colleagues Commitment - "I do what I say", commitment to do the best in everything I do Diversity & Respect - welcome, include and demonstrate respect for all individuals from all groups Integrity - honest, respectful and accountable

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Required Criteria

+ One year experience in reception / front of house role + Experienced in a high standard customer service, customer facing role
+ Willing and able to become qualified in Emergency Responder, First Aid & Pool Operations
+ A passion for fitness and helping others work towards goals

Desired Criteria

Experience working in Front of House in a gym Qualified in First Aid Qualified Emergency Responder Qualified in Pool Operations Experience of being a key holder for the gym

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.


We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.


Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.


We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.


We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer


Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

10.00 - 12.70 per hour