Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives \xe2\x80\x94 beginning with our own. That\xe2\x80\x99s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Summary

Salary: From \xc2\xa327,500 - depending on experience

Hours: Monday to Friday, 9am - 5pm

Location: 40 Grosvenor Place, London, SW1X 7AW - full-time in the office

Contract: Permanent

Who are we?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 65,000 caregivers worldwide and continue to drive innovation in healthcare.

We opened our first healthcare facility in London in 2021 and opened our state-of-the art 184 bed hospital in 2022. With over 100 years of history, our \xe2\x80\x9cPatients First\xe2\x80\x9d philosophy will be at the heart of Cleveland Clinic London and the goal of our team is to create an environment that continues to delivers world-class clinical care.

What are we looking for?

The Billing Officer will support a culture of continuous improvement whilst maintaining high standards within the billing function. The successful candidate will need to be a positive team player, who is able to prioritise work and be flexible to adapt to changing priorities. They will have previous billing experience within a UK private hospital environment including submitting accurate invoices to patients, private medical insurers, and other funders.

What will your duties include?

Provide and maintain an efficient billing service in line with billing agreements and department targets. This involves performing billing reviews, claim submission, dealing with account queries and other billing related activities

Support the continual development of processes and procedures to improve efficiency

Develop good working relationships with internal and external stakeholders

Resolve Healthcode errors and work with other teams to resolve ongoing issues.

Review unbilled accounts for claim submission and statement processing.

Follow up issues preventing the Billing team from completing billing review.

Ensure self-pay packages are accurately reviewed, relevant visits bundled, request and update missing pricing information etc.

Calculate net package charges on complex high value accounts.

Calculate and apply uplift fees as appropriate.

Perform client monthly billing review for NHS and other corporates.

Complete specialty billing (NHS, Concierge, Health Screening etc.) reviews.

Handle telephone, mailbox, and Patient Portal queries.

Request account adjustments and refunds.

Ensure compliance with company and governing body policies & procedures.

Act as a representative to the organisation on all billing issues.

What we need from you?

Possess strong attention to detail skills and the ability to prioritise multiple tasks.

Good Microsoft Office (Excel, Word) skills,

Must have good numeracy skills.

Exceptional verbal and written communication skills and excellent telephone manner.

Ability to establish and maintain good professional relationships, both internally and externally.

Ability to handle potentially uncomfortable conversations in a calm and confident manner.

Previous Billing/Admin experience within a private hospital essential\xe2\x80\x8b

Experience working within a Healthcare environment with large private medical insurance companies highly desirable

Knowledge of EDI claim/invoice submission process desirable

Minimum GCSE/High School Diploma or equivalent

What we can offer you?

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

25 days Annual leave plus 8 days Bank holiday a year

Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange

Private Medical Insurance and Private Dental Insurance

Life Assurance

Discounted gym facilities in our Admin Office Building

Employee Assistance Programme

Seasonal Ticket Loans

If you would like to know more, please email recruitment@ccf.org or click apply below.

Please note that we will start interviewing for this role, whilst this advert is live.

Please see Important Information below:

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

\xe2\x80\x9cLet\xe2\x80\x99s deliver World Class care together!\xe2\x80\x9d

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

Cleveland Clinic London