Job Description

Billing Coordinator

About us:

Fragomen is the world\xe2\x80\x99s leading exclusive provider of immigration services. With more than 60 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world\xe2\x80\x99s leading multinational corporations. With over 6,000 employees in more than 60 offices, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.

Fragomen\xe2\x80\x99s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.

About the role:
The role of Billing Coordinator is responsible for bill creation via a case management system, quality checking client bills and invoice query management. The successful candidate will be joining a diverse team with each member taking responsibility for the billing of one of our EMEA offices, demonstrating the ability to work independently, while also contributing to the wider billing team. In addition this role will be responsible for providing monthly updates to senior stakeholders across the business.

Other key responsibilities will include:

• Resolving internal and external invoice queries, establishing good relations with both legal teams, the wider finance teams and external vendors
• Supporting the operational billing for an allocated office/team to ensure bills are being raised accurately and efficiently
• Control the flow of billing consistently throughout the month, ensure all billable matters are raised as and when they are available in order for the teams to hit their monthly targets
• Escalating billing issues to managers/partners in a timely manner with suggestions on how the teams can reduce errors going forward
• Supporting the legal team with training from a finance perspective in relation to billing processes & query management/prevention
• Reviewing and updating billing protocols either directly or via client services team
• Working with the business to suggest, support & initiate change/s through process improvement & monitoring
• Supporting the Managers, Team Leads and Senior Billing Coordinators with any ad hoc tasks relating to the audit of inprogress cases

About you:

To be successful in this role you will ideally have previous experience within a financial administrative role as well as excellent proficiency in word processing, excel, internet and email systems

Also required:

• Be able to act under instruction with limited supervision and process feedback in a constructive manner
• Complete tasks within agreed time-frames and in line with expectations
• Be highly organised, enthusiastic and pay attention to detail
• Have a pragmatic approach to problem solving using initiative and tenacity to succeed
• Demonstrates the ability to challenge the status quo and find better ways of working
• Strong communication skills and previous experience of dealing with senior stakeholders both internally and externally
• Ability to be adaptive in a team where responsibilities and process frequently change
• Willingness to be trained on all aspects of the team responsibilities and to cover as required
• Previous experience of working towards targets

Fragomen in Sheffield:

Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 350 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken.

The Firm has recently transitioned to a hybrid working model, which incorporates a blend of in-person attendance as well as working from home \xe2\x80\x93 our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomen\xe2\x80\x99s social responsibility through one cross-cutting theme and five focus areas. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discussions.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

Fragomen