Job Description

Global 4 Communications is seeking a Billing Analyst to join our Award-Winning Billing Team

Basic Salary: \xc2\xa324,000 to \xc2\xa326,000 DOE

Location: Horsham, West Sussex

Hours are Monday to Friday 8.30am - 5.30pm

We are currently recruiting for a Billing Analyst to join our accounts department at Global 4 Communications.

The Billing Analyst position will offer the opportunity for the right person to gain Accounts and Billing experience within a growing area of the business.

Areas of the Billing Analyst\xe2\x80\x99s responsibilities will include \xe2\x80\x93 but are not restricted to:

\xc2\xb7 Ensuring the accuracy and maintaining of customers\xe2\x80\x99 monthly accounts, both residential and business.

\xc2\xb7 Calculating any credits and refunds that are due to customers.

\xc2\xb7 Dealing with customers queries by telephone, web chat and email.

\xc2\xb7 Tracking all queries and ensuring that they are accurately recorded against the customers\xe2\x80\x99 account.

\xc2\xb7 Manage and maintain accurate pricing throughout systems.

\xc2\xb7 Liaising with external suppliers regarding charges.

\xc2\xb7 Working with strict deadlines on weekly and monthly basis to ensure a smooth and accurate bill run.

\xc2\xb7 Carrying out daily reporting tasks

\xc2\xb7 Investigating, analysing, and resolving anomalies within the billing system.

\xc2\xb7 Liaising with suppliers, managing disputes, and investigating charges.

This is a great opportunity to join a rapidly growing organisation with genuine prospects of progression.

Areas of the Billing Analyst\xe2\x80\x99s responsibilities will include, but are not restricted to:

\xc2\xb7 Accurate production and maintenance of monthly customer billing.

\xc2\xb7 Calculating any credits and refunds that are due to customers.

\xc2\xb7 Dealing with customers queries by telephone, web chat and email.

\xc2\xb7 Tracking all queries and ensuring that they are accurately recorded against the customers\xe2\x80\x99 account.

\xc2\xb7 Manage and maintain accurate pricing throughout systems.

\xc2\xb7 Working with strict deadlines and to company set KPI\xe2\x80\x99s on a weekly and monthly basis, to ensure a smooth and accurate bill run.

\xc2\xb7 Carrying out daily reporting tasks to help ensure accurate billing to our customers.

\xc2\xb7 Investigating, analysing, and resolving anomalies within the billing system.

\xc2\xb7 Liaising with suppliers, managing disputes, and investigating supplier charges.

\xc2\xb7 Analysis of complex billing queries.

\xc2\xb7 Providing a first-class level of customer service throughout all front and back-office activities.

This is a great opportunity to join a rapidly growing organisation with genuine prospects of progression.

A successful candidate should have -

\xc2\xb7 Previous experience in an office environment.

\xc2\xb7 Strong customer focus.

\xc2\xb7 Proficient in using Excel at Intermediate Level.

\xc2\xb7 Excellent telephone manner and communication skills.

\xc2\xb7 Ability to prioritise work, be proactive and work on their own initiative.

\xc2\xb7 Strong team ethic.

\xc2\xb7 Highly numerate and analytical, in approach to the work undertaken.

\xc2\xb7 Excellent attention to detail.

\xc2\xb7 Problem Solving skills.

\xc2\xb7 Confidence in problem solving and collaborating with different teams and organisations.

Desirable, but not essential, knowledge and experience:

\xc2\xb7 Experience working within a billing team either in Telecoms or other utility billing.

\xc2\xb7 Experience working for a Telecommunications or Managed Service Provider.

Why join us?

Aside from being part of an award-winning billing team and a company with a fantastic list of benefits; we move quickly and are market leading. We truly live our ethos of work hard and play hard. Yes, we are data driven, yes we are KPI lead, but our flat management structure, family ethos and constant determination to be the best we can be, to improve process and drive efficiencies ensure that those who want to grow and develop have every opportunity to.

\xef\xbb\xbf

What benefits will you receive?

\xc2\xb7 50% off our Broadband & Utility packages, completely free after two years

\xc2\xb7 33 days holiday allowance including bank holidays

\xc2\xb7 5 additional days leave granted based upon length of service

\xc2\xb7 Buy & Sell holiday allowance scheme

\xc2\xb7 Death in service benefit

\xc2\xb7 Pension scheme

\xc2\xb7 Complimentary fresh fruit, tea, and coffee

\xc2\xb7 Eye care vouchers

\xc2\xb7 Fridge Friday

\xc2\xb7 Company lunches

\xc2\xb7 \xc2\xa31,000 Refer A Friend Scheme

\xc2\xb7 Fun incentives

\xc2\xb7 Paid Charity leave

\xc2\xb7 \xc2\xa3250 Bright Ideas Scheme

\xc2\xb7 Kudos Employee Recognition Scheme \xe2\x80\x93 Including Days Out and holidays

\xc2\xb7 Opportunity to do evening overtime (paid at time and a half overtime)

Global 4 are proud to be an Equal Opportunities and a Living Wage employer.

For further details, please contact our in-house recruitment team either by email: or by telephone on 01403 220254.

Global 4 Communications