Job Description

JOB TITLE: Billing Administrator LOCATION: Belfast (Dargan Crescent, BT3) TERMS: UK right to work required (no sponsorship available), hybrid working WHAT WILL YOU BE DOING? (not limited to) \xc2\xb7 Manage a customer ledger and agreed resolution to accounts issues \xc2\xb7 With limited supervision, work independently to complete assigned tasks and responsibilities to meet agreed objectives \xc2\xb7 Consider the impact of recommendations when making decisions or resolving problems \xc2\xb7 Processing financial transactions accurately including direct debit set up and processing \xc2\xb7 Resolve non-payment issues \xc2\xb7 Conduct follow ups WHAT WILL YOU BRING? \xc2\xb7 Experience working within a billing and collections or finance team or the desire to work in a financial environment \xc2\xb7 Excellent customer service and negotiation skills, experienced in dealing with customer account queries \xc2\xb7 Strong numeracy skills and an eye for detail \xc2\xb7 Ability to adapt to new IT systems and changes to processes \xc2\xb7 Strong organisational skills with the ability to manage changing priorities within tight deadlines while ensuring quality output and delivery of results is not compromised WHAT WE VALUE Based on input from all colleagues across our business, our 4 cornerstone values are: \xe2\x80\x98Make a Difference\xe2\x80\x99- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! \xe2\x80\x98Be Yourself\xe2\x80\x99- Fibrus is committed to building a diverse, talented, and dedicated workforce. We appreciate that you may not meet every single requirement listed but don\xe2\x80\x99t let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we\xe2\x80\x99d love to see your application! \xe2\x80\x98Be Tenacious\xe2\x80\x99- We\xe2\x80\x99re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! \xe2\x80\x98_Work Together\xe2\x80\x99_- At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility. AND JUST SOME OF WHAT WE CAN OFFER YOU \xc2\xb7 25 days annual leave plus statutory/bank holidays \xc2\xb7 Private healthcare, life assurance, annual personal health \xe2\x80\x9cMOT\xe2\x80\x9d & a company pension plan \xc2\xb7 Shared parental leave, paternity leave and enhanced maternity leave \xc2\xb7 Annual bonus scheme & career path opportunities \xc2\xb7 Paid support for the loss of a child \xc2\xb7 Support for colleagues going through the menopause \xc2\xb7 Complimentary access to LinkedIn Learning \xc2\xb7 Free financial advice and support through Kith and Kin \xc2\xb7 Flexible working from day one of employment including hybrid working \xc2\xb7 Industry leading work events and colleague days Job Type: Full-time Benefits:

• Company pension
• On-site parking
• Referral programme
• Work from home

• Bonus scheme