Job Description

Reference:

SU0085

Campus:

Hull

Faculty/Area:

Hull University Student Union

School/Department:

Hull University Student Union

Subject Group/Team:

Student Union (HUU)

Salary:

Grade SP3 - 12.61 per hour


Part time 20 hours per week - 2 x 10 hours shifts

Post Type:

Part Time

Closing Date:

Monday 28 April 2025

Interview Date:

See advert

We have an exciting opportunity to work as part of the Commercial Team at Hull University Students' Union (HUSU) working as a Bar Team Leader for Wetherspoon at Sanctuary and Asylum.

The position is part-time, and shifts will be on a rota basis with the expectation of working across our opening times which include early starts, late finishes and weekends.

A little bit about us:

Hull University Students' Union is a Charity, with a large trading subsidiary; our primary purposes are:


Advancement of education, promoting the interests and welfare of students during study and representing, supporting and advising students. Being the recognised representative channel between students and the University of Hull and other representative bodies. Providing social, cultural sporting, recreational activities, and forums for discussions and debate for the personal development of its students.


Our Trading Subsidiary provides a range of services for students including, a Supermarket, a pub, a nightclub, coffee and food outlets.

Our Values:

Inclusive:

We actively support Equality and Diversity we adapt our services to reflect and meet the evolving needs of our members.

Innovative

- We look to the future seeking new opportunities, collaborations and partnerships; we are imaginative, creative and progressive

Positive

- We continually work to improve your Union, we are confident, optimistic and solution focused.

Fun

- We focus on making your time at University as enjoyable as possible.

Supportive -

We listen, look out for your best interests and make sure your voice is heard.

About the Role

The Bar Team Leader role is essential in ensuring our customers receive a first-class service and it will give you the chance to use your excellent customer service skills along with your ability to motivate and support others. The key responsibilities are:


Deliver excellent customer service at all times. Supervise and organise a small team of bar associates in line with all HUSU bars & JD Wetherspoon processes. Serve and present beverages, quickly and efficiently, meeting our standards Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times Keep up to date with current promotions and new products Make customers aware of offers on our great food and drink range Speak to customers to ensure that they are satisfied with their meals Deal with customer complaints in a professional manner Deal with deliveries and report any loss or damages to the duty manager Assist in keeping wastage to a minimum by the correct pouring and measurement of products Maintain personal knowledge by completing online and in-house training Always adhere to all company policies and procedures and licensing laws Be involved and contribute at team meetings Carry out instructions given by the management team and head office


Reports to; Bars General Manager



Direct / Indirect reports: N/A

About You

Essential

5 GCSE level/equivalent grade C and above including English and Maths have proof of right to work in the UK have a UK bank account in your own name be able to converse in English have a fixed place of residence and live within a reasonable travelling distance of the pub

Experience

Experience working within a fast-paced bar environment Experience supervising and leading a small team

Customer focus

Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere Remain calm, patient and polite, if receiving customer feedback Be helpful and go out of your way to help our customers

Drive

Be confident and self-motivated Demonstrate a passionate commitment to the business Welcome and embrace change, with a positive attitude Be able to work unsupervised in a busy environment Be able to prioritise duties

Personal Integrity

Be honest and reliable Be trustworthy and respectful Be immaculately dressed Maintain excellent time-keeping and attendance Be professional at all times

Team Work

Always be a good team player Build and maintain good team relationships with all team members Confidently ensure the team are aware of all internal processes when on shift Work together with the team to ensure that the pub is the best it can be Be willing to take on jobs to balance the team workload whilst having the ability to delegate tasks to others Be able to communicate well with people of all levels

Developing self and others

Be motivated to learn and develop self Seek feedback and invest time in personal development Supervise, train and develop others Support, encourage and motivate others Coach, guide and give feedback to others

Managing Change

Welcome and embrace change, with a positive attitude Understand the need for change Look for opportunity to improve areas of the pub and business

Gaining Commitment

Communicate clearly to colleagues and customers Gain commitment of others by using own knowledge Act as a role model

Analysing and Decision Making

Understand information quickly and accurately Resolve problems using correct guidelines Be able to work independently and know when to escalate issues

Desirable

Food Hygiene Level 2

Benefits

Generous annual leave 27 days plus bank holidays and a further 3 statutory days to be taken between Christmas and New Year. Employee Cash Plan Employee Assistance Programme and rewards On-site parking at a minimal cost One day paid Volunteering day All staff event days Discount in our SPAR shop, Wetherspoon Sanctuary, and The Asylum, plus an opportunity to get free tickets to events.


We are committed to ensuring our workforce accurately reflects the diversity of the world we live in. We positively encourage applications from all individuals irrespective of gender, age, home country, ethnic background, sexuality, religious beliefs or disability.



All candidates will be treated equally and all appointments made on merit.



If you require any further information or wish to discuss this role please email HUSU-HR@hull.ac.uk or telephone 01482 466755.



We reserve the right to close this vacancy early if we receive a high number of applicants.

Interviews will be held on Monday 28th April 2025.

Closing date:

Monday 21st April 2024.