Job Description

Are you looking for variable working hours across Cambridgeshire?Cambridgeshire & Peterborough NHS Foundation Trust are seeking to recruit Bank Administrators Band 3 who are hard-working and enthusiastic & who wish to be part of a team striving to make a difference for our community by supporting system changes within the Trust.If you are interested in a new challenge and enjoy variety in your work, then we wish to hear from you.We will provide the necessary support to ensure your development in your role. We are keen to support & develop our staff through a clear career pathway & encourage promotional opportunities within the Trust.Main duties of the jobSuccessful candidates will be required to provide a comprehensive administrative service, be well organised, able to prioritise work. You will need to be able to work under considerable pressure at times. Be proactive in solving problems & queries which you will see through to completion, with a sense of accountability. The post holder will have a strong team work ethic, need to be calm & patient with an eye for detail along with good IT & typing skills.About usCambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.Our clinical teams deliver many NHS services not only via inpatient & primary care setting but also with the community. These services include Children, Adult & Older Peoples mental health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.For further information on CPFT, please visit our website at www.cpft.nhs.ukDate posted24 February 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,071 to xc2xa325,674 a year per annum, pro rataContractBankWorking patternFlexible workingReference number310-TSS-6981886-AJob locationsCountywideCambridgeCB21 5EFJob descriptionJob responsibilities

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
• Organise team/ward meetings, take, transcribe, and distribute minutes accordingly as required.
• Provide operational support to colleagues, and supervision of band 2 administration staff within the team, if required, as directed by Line Manager.
• Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times.
• In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Job descriptionJob responsibilities

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
• Organise team/ward meetings, take, transcribe, and distribute minutes accordingly as required.
• Provide operational support to colleagues, and supervision of band 2 administration staff within the team, if required, as directed by Line Manager.
• Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times.
• In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Person SpecificationEducation / QualificationsEssential

• Educated to GCE/GCSE Standard
• RSA stage II/NVQ Level 2 in Administration or equivalent
• Good command of written English

ExperienceEssential

• oExperience of working in a busy and demanding office/customer facing environment
• oExperience of planning and organising own workload and of staff within own span of control
• oExperience of supporting a multi-disciplinary team

Desirable

• oPrevious experience of working in an NHS office environment
• oLived experience of mental health

Skills and AbilitiesEssential

• oExcellent customer care skills
• oGood IT skills (MS Office)
• oGood organisational skills
• oAbility to adopt an appropriate style and method of communication and deal effectively with people
• oAbility to work on own initiative and as part of a team

Desirable

• oSystem one experience

Knowledge & UnderstandingEssential

• oUnderstanding of confidentiality and the importance of maintaining confidentiality for patients

OtherEssential

• oAbility to travel to other Trust sites

Person SpecificationEducation / QualificationsEssential

• Educated to GCE/GCSE Standard
• RSA stage II/NVQ Level 2 in Administration or equivalent
• Good command of written English

ExperienceEssential

• oExperience of working in a busy and demanding office/customer facing environment
• oExperience of planning and organising own workload and of staff within own span of control
• oExperience of supporting a multi-disciplinary team

Desirable

• oPrevious experience of working in an NHS office environment
• oLived experience of mental health

Skills and AbilitiesEssential

• oExcellent customer care skills
• oGood IT skills (MS Office)
• oGood organisational skills
• oAbility to adopt an appropriate style and method of communication and deal effectively with people
• oAbility to work on own initiative and as part of a team

Desirable

• oSystem one experience

Knowledge & UnderstandingEssential

• oUnderstanding of confidentiality and the importance of maintaining confidentiality for patients

OtherEssential

• oAbility to travel to other Trust sites

NHS