Job Description

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.



Working within a Contact centre area of the outpatients appointment department



Support patients callers with appointment enquiries



Escalating to different stakeholders within the trust



Deliver good patient experience



In a patient focussed role, to behave in a courteous manner towards patients and other staff at all times.



Ensure that the allocated work area is kept clean and tidy during and at the end of the working day and that all information containing patient information is locked away or shredded in line with the department guidelines



To liaise with other departments in the Trust to ensure smooth running of the outpatient service.



To participate as a team member within the outpatient appointment centre to ensure delivery of departmental objectives to a high standard



To continue to strive to improve the service, making suggestions to line manager as necessary



To attend work as per hours agreed with Outpatient Appointment Centre Manager



The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.



Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top



For more information please follow link https://www.royalfreelondonjobs.co.uk/



Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.