Job Description

Band 3 Higher Clerical OfficerDuration: 2 months initiallyRate: xc2xa312.31 per hourHours: 30 hours per weekWork pattern: 4 days across Monday- Friday 9-5Key Duties:-First point of contact for all patients and visitors both in person and on the telephone, dealing with queries using own initiative and taking appropriate action.-Deal sensitively with patients who can be distressed, either face to face or on the telephone, in accordance with any customer service standards/agreed protocols. Alert professional staff if someone presents as visibly unwell and who may require urgent medical help.-Answer all incoming calls and filter the calls through to the correct extension/department. Accessing PAS and PARIS for patient's appointment details. Take messages and record in message book / email to staff, as required.-Ensure at all times that details, mobile numbers and GP details are correct and updating details accordingly.-Undertake a range of admin support duties such as G2 Audio typing, photocopying, general filing, typing, scanning and uploading documents to PARIS, running xe2x80x9cModel Officexe2x80x9d schedule of reports into MS Excel format, filtering the MS Excel Spreadsheets and updating PARIS records as appropriate, maintaining room booking diary (manually or through MS Outlook), receiving, processing and distributing incoming post and dealing with outgoing post, retrieval of charts for clinics. Word processing clinic and other material as required from audio tape.-Logging referrals on PARIS, Monitoring and Validating Duty Desks, Waiting Lists and booking appointments on PARIS. Generating out-patient appointment reports from PARIS and sending out appointment text reminders.-Accessing information for teams from NIECR / (Epic Care), or other Community Information Systems e.g. PAS, Patient Centre.-Arranging interpreters for appointments, as required.-Arrange and attend meetings, taking minutes. Preparation of Agenda, minutes and papers for meetings.-Assist in the Collation of Statistics, ad hoc requests and producing tables and presentation of information as required.-Report any faults with building, equipment, photocopier, vending machines etc.-Take responsibility for requisitioning via e-procurement and maintaining a supply of stationery as required.-Maintaining Filing System to meet the needs of the service and adhering to the Retention and Disposal Schedule for storage and destruction of records.-Preparation and Scanning of clinical Notes for release to PSNI, Courts, Solicitors, Compensation Agency etc and liaising with the Mental Health Medical Records staff in regards to notes required for Subject Access Requests from Medical Legal, Litigation & Information Governance teams.-Contact ASW if requested.-The postholder will be required to prioritise workload in accordance with expected outcomes, which may require providing office cover for other staff members at times of annual leave etc. The postholder will also be required to provide cover on Reception/Front desk, on a rota basis, for tea and lunch breaks and annual leave etc.-Participate in regular team meetings.-Contribute to the induction and training of new staff.-To highlight any problems as they occur to the Line Manager, as required.-Ensure the highest level of customer care and reflect a positive image of the company at all times. Treat all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner-The postholder may also be required to provide admin support for evening clinics.-Undertake any other ad hoc administrative and clerical duties, as may be required by the line manager from time to time.Essential Criteria:-4 GCSEs including English Language and 1 years experience in a Clerical/ Admin roleOR-2 years Clerical/ Admin experience-Experience in Microsoft packagesPlatinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation.Please note only those candidates shortlisted may be contacted.

Platinum Recruitment