Job Description

Dialysis & Outpatient Administrator to support NCL renal satellite unitsSuccessful candidates are required to cover multiple sites.We have vacancies at Edgware Kidney Care Centre and St Pancras Dialysis Unit.Key tasks:

• Booking patient transport including rapid response
• Supporting with maintenance/logistic issues, escalating to Assistant Service Manager where appropriate
• Making e-courier bookings for emergency bloods
• Booking and monitoring transport issues including recording incidents
• Coordinating haemodialysis clinic appointments for recent inpatients returning to dialysis
• Outpatient clinic reconciliation
• Cross cover of other sites
• Other administrative tasks as required within working hours

Main duties of the jobThe Dialysis & Outpatient Administrator is responsible for providing a front-line reception service to the unit/centre and for delivering a high standard of customer care to a wide range of client groups, including the unit/centre's multi-disciplinary team, patients, relatives and their carers.Our department is looking for administrative members to join the team.The individual will be placed within one of our four off-site dialysis units.Our satellite locations are:Tottenham Hale Kidney Care CenterSt Pancras Kidney & Diabetes CentreEdgware Kidney Care Centerand Barnet Dialysis UnitIf you are energetic, methodical, flexible, reliable, computer literate, proactive, able to cope with new challenging priorities and preferably with some NHS experience then we would like to hear from you.

• The dialysis units are open Monday to Saturday from 0700am - 0100am
• Admin working hours between 0730am-2000 Monday to Friday
• 37.5hrs full time only
• Onsite post only

About usThe Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/Date posted21 February 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa328,622 to xc2xa330,225 a year per annum inclusive of HCAS (outer)ContractPermanentWorking patternFull-timeReference number391-RFL-6986099Job locationsEdgware & St Pancras Dialysis units (Base site only)Burnt Oak Broadway HA8 0AD & St Pancras Way NW1 0PELondonHA8 0ADJob descriptionJob responsibilitiesPlease see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job descriptionJob responsibilitiesPlease see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.Person SpecificationValuesEssential

• Demonstrable ability to meet the Trust Values

Education & professional QualificationsEssential

• Good general education, including GCSE English grade "C" or above, or equivalent NVQ level 2 in Customer Care

ExperienceEssential

• Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar

Skills and aptitudesEssential

• Excellent customer care skills, including ability to use judgement, tact & diplomacy
• Excellent telephone manner
• Excellent communication skills, both written and spoken
• Excellent organisational skills
• Experience of record keeping
• Experience of prioritising own workload in a highly pressured working environment
• Experience of using own initiative to help solve a problem or improve a service
• Experience of team working
• Knowledge of patient confidentiality and the Data Protection Act

Desirable

• Ability to successfully manage and resolve difficult situations
• Effective interpersonal skills, to liase and negotiate with people/staff at all levels
• A high degree of accuracy and attention to detail
• Good IT skills, including proficiency in the use of windows based applications

Person SpecificationValuesEssential

• Demonstrable ability to meet the Trust Values

Education & professional QualificationsEssential

• Good general education, including GCSE English grade "C" or above, or equivalent NVQ level 2 in Customer Care

ExperienceEssential

• Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar

Skills and aptitudesEssential

• Excellent customer care skills, including ability to use judgement, tact & diplomacy
• Excellent telephone manner
• Excellent communication skills, both written and spoken
• Excellent organisational skills
• Experience of record keeping
• Experience of prioritising own workload in a highly pressured working environment
• Experience of using own initiative to help solve a problem or improve a service
• Experience of team working
• Knowledge of patient confidentiality and the Data Protection Act

Desirable

• Ability to successfully manage and resolve difficult situations
• Effective interpersonal skills, to liase and negotiate with people/staff at all levels
• A high degree of accuracy and attention to detail
• Good IT skills, including proficiency in the use of windows based applications

NHS