Job Description

Recra are working in partnership with a British multinational manufacturer of equipment for construction, agriculture, waste handling, and demolition who are looking to add a back counter parts advisor to their team.

Duties:

• Build strong and positive relationships with engineers
• Present a professional image and portray a polite and courteous manner at all times
• Tele-Sales to meet Company targets and support all Parts campaigns
• Take parts orders and make associated sales to internal and external customers in order to meet Company targets and support all campaigns.
• Answer all in-coming calls within four rings
• Return all telephone messages promptly and efficiently
• Ask all necessary questions to ensure engineer/customer obtains the correct Part/s
• Transfer stock deliveries to bin location on arrival to maintain correct off the shelf availability
• Empty the VOR box daily and distribute Parts accordingly, i.e. to van delivery rack or customer collection rack or service counter.
• All delivery notes / Parts to be check and booked in on our computer system promptly and efficiently
• Ensure that appropriate company paperwork is produced to keep a record of customers requirement and place in the correct place i.e. van delivery rack or customer collection rack
• Gain authority to place a VOR orders from Parts Supervisor or Depot Manager for penalised Parts before placing an order
• Service Exchange Parts to be identified cleaned and boxed and labelled for return with appropriate paperwork completed
• Locate non stock items into bins and add the new location to the computer
• Attend service counter area and take orders/enquiries from service engineers
• Ensure Parts for service jobs are picked and ready for engineer
• Process job cards that have been returned by engineer and ensure that the correct Parts are left on the job cards and return to stock parts that are not required
• Parts returns to be sent back with appropriate paper when necessary
• Ensure company credit control procedures are maintained at all times
• Parts department to be kept clean and tidy at all times i.e. walkways and gangways to be kept clear and free of hazards
• Yard to be kept clean and tidy
• Keep front counter and foyer tidy
• Operate fork lift in a safe and responsible manner
• Carry out all work practices in line with company health and safety policy
• Meet and exceed customer expectations whilst maintaining profitability
• Contribute to overall success through teamwork and good communication within the company
• Provide excellent customer service
• Any other duties as deemed necessary to fulfil the role

Essential:

• To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
• Teamwork, ability to work confidently within a group and on own initiative
• Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
• Drive and determination to get things done, make things happen and continually looking for better ways of doing things
• Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving
• Commercial Awareness, ability to understand the commercial realities affecting the organisation
• Flexibility, ability to adapt successfully to changing situations and environments
• Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

Personal Attributes:

• Capable of delivering results under pressure and to strict deadlines
• Quality focused
• Honest, reliable, trustworthy, good time keeper
• Ability to be professional, cheerful, co-operative at all times
• Ability to be motivated and customer focused
• Clean driving licence and good driving record (if applicable)
• Full driving, Fork Lift Truck driving licence (training will be provided)

Benefits:

• Attractive rates of pay
• Pension scheme
• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
• Contributory medical insurance scheme
• Death in service company life assurance
• Merchandise purchases at cost
• Sickness scheme
• Perkz employee benefits
• O2 employee benefits
• Childcare voucher scheme
• Private medical health
• Occupational health
• Learning and development programmes
• Career progression

Hours:

• 42.5 hours per week
• 8am to 5.30pm with one hour unpaid lunch

Pease contact Amy on 0116 4646336 for more information

About Recra Consulting :

At RECRA, we have a drive and passion to establish and build long lasting relationships. We are different to other agencies as we commit ourselves to working in and outside of office hours to ensure we are proactively finding the best talent on the market. Its our candidates that define RECRA with strong referencing provided with any candidates we represent to ensure we only work and represent the best. We work closely with our candidates and through various interviewing techniques and relationship building we can really find out what make them tick. What\xe2\x80\x99s been missing from previous roles and what is really key in the next role. Our client relationships are ones that are built on honesty, transparency and dedication. We are committed to fully understanding the in\xe2\x80\x99s and out\xe2\x80\x99s of a business, finding out why people love working there and the type of people that will nourish in their environment. RECRA have a strong ethical approach to recruitment and really engage with candidates and clients to ensure a congenial connection.

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