Job Description

We\'re looking for an Awards Partner - Customer Engagement to join our team in London as part of our Awards function.

Your Role: You will be developing and maintaining long-term relationships with core customers to provide world-class Awards services. You will work closely with fellow Awards Partners to build insight-led customer profiles and effectively account manage our priority customer groups. You must be able to understand and carry-out our Awards Team strategy and utilise insights from the business and wider creative industry to communicate the value of our awards in an engaging manner to build trust with customers. In addition, you will represent our brand values in all areas of customer engagement and support customers in their ambition to create award winning centres of creative excellence.

Key Responsibilities

• Working closely with wider Awards Team to take a customer behaviour informed approach, building comprehensive customer profiles, customer journeys and sector specific account management strategies \xe2\x80\x93 feeding back insights to the business when attained.
• Increase engagement levels and entries from accounts by building trust in our customer relationships to achieve their objectives.
• Working closely with Awards Engagement Lead to deliver on a growth strategy - tapping into new audiences for our Awards
• Building a comprehensive understanding of the business in order to talk cross-portfolio to better serve our customers \xe2\x80\x93 including other internal stakeholders when necessary.
• Assist in recruiting, training and management of fixed term/seasonal staff hired to assist the core Awards team in the lead up to Festivals.
• Leading the engagement of a regional Festival; representing the Engagement team in weekly calls with the wider business, accurately reporting on performance and overseeing entries processes.
• On-site coordination and delivery of Awards activities which supplement the overall customer experience.

Your Experience

• Strategic planner and customer intelligence obsessed!
• Diligent, detail oriented and comfortable analysing data.
• Collaborative, open-minded and able to build strong relationships with colleagues and stakeholders.
• Invested in the tech and architecture that will drive performance.
• Able to balance brand values and commercial opportunity effectively.
• Exceptional presentation skills.
• Able to lead a team of seasonal staff through busy periods.
• Excellent written English; free from spelling or grammar errors.
• Ideally you will have a thorough understanding of the wider branded communications landscape.

If you don\'t meet every single requirement, we\'d still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.

Who are we?

The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It\xe2\x80\x99s five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.

LIONS is going through an exciting time as it\xe2\x80\x99s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.

You will join a team of change makers. The team\xe2\x80\x99s purpose is to champion change to create the most powerful global creative community and drive growth for the brand.

LIONS is an Ascential company. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world\'s leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future.

With more than 3,00 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange.

Why choose us?

At Ascential, diversity, equity and inclusion is core to us. We\xe2\x80\x99re a company built around our people - and we\xe2\x80\x99re committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business and EmPower: An Ascential Women\'s Initiative, Shalom Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences.

We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.

We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here.

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:

• 25 days of holiday per year - with an option to buy/ sell upto 5 days
• Pension, Life Assurance and Income Protection
• Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
• Employee assistance programme, season ticket loans and cycle to work scheme
• Volunteering opportunities and charitable giving options
• Great learning and development opportunities.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

If we inspire you, why not join and inspire us? Find out more on what our

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