Job Description

Temporary Attraction Assistant - Immediate starts until approx. End of March 2024
Based: Ellesmere Port
Working Days: Are negotiable but ideally any 5 days out of 7 would be ideal
32 hours Working Hours: 09.00am until 17.00pm Pay-rate: \xc2\xa311.11 an hour

As an Attraction Assistant you will be part of a team working across different departments of retail, food and beverage, as well as being that wonderful warm human being that welcomes everyone they see and tries at all costs to make sure that every visit is memorable. The role is incredibly diverse and may include welcoming tour groups, selling merchandise/souvenirs, assisting with events and activities, making a delicious cappuccino & tasty sandwich, directing families around the site, \'workdays\' with the team, selling ice cream, liaising with boaters, dressing up in traditional costume, assisting with demonstrations and working very closely with volunteers and the national collections and archives team\xe2\x80\xa6 the list goes on. It can be very diverse but there are not many people that can say that they work is such an iconic site. We are running across 7 days, so you will be on a rota with the rest of your team.
About the role

Shift rotas are provided in advance. Weekend & bank holiday working will feature depending your availability. Full training & uniforms will be provided.

Responsibilities of the role will include:
Provide an excellent customer experience whether this be serving in the caf\xc3\xa9, providing expert knowledge about the attraction, selling retail items, or supporting an activity at an event, ensuring every visitor feels welcomed and is keen to return after a memorable visit, through great engagement & service Ensure that customer excellence is a priority at all times, by responding quickly and efficiently to questions and dealing with enquiries, particularly when on the welcome desk, or by phone/email Demonstrate a flexible approach to the rota to work across departments involving caf\xc3\xa9, retail and admissions/welcome desk & conferences. Work as a team to ensure retail and catering stock is kept up to date, replaced, recorded and help to prepare any stocktaking counts.

Skills & Experiences:
You will be exceptionally customer focused - you may have some relevant experience in a similar customer facing environment (retail, hospitality) You will need basic IT skills - using Microsoft Office, email & Internet & be willing to learn our systems You will have the ability to work well under pressure during busy periods You will have the ability to prioritise tasks and manage workload

Manpower