Job Description

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ASSOCIATE USER EXPERIENCE DESIGNER

Location: Harrogate, North Yorkshire UK (split Office/Home based role)

Application Deadline: 20 June 2025

WHO WE ARE

Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and Financial Management solutions delivered on Salesforce's leading cloud platform provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.

LOCATION

The job is Harrogate office based where we employ a hybrid model with a high degree of flexibility. Although people are welcome to come into the office full time, teams typically work in the office two or three days a week, and from home two or three days a week.

THE ROLE

We're growing our UX team at

Certinia

, and it's an exciting time to jump on board! As design continues to become a core part of how we shape our products, we're looking for an

Associate UX Designer

to help apply user-centered design practices across our product offerings. This is an exciting opportunity to grow within a maturing design team and make a tangible impact on product development.
You will be joining a friendly, talented global design team that will support and mentor you through the next steps of developing your UX skills and career.
However, it's not all hand-holding. You will have opportunities to ease into more responsibility and work directly with development and product teams to solve user problems and contribute to design solutions that will be used by some of the world's leading companies.

WHAT WE OFFER

A clear, structured growth path to help you develop and thrive as a UX Designer A Mentor to support your growth Working with a highly collaborative and passionate design team Access to ongoing training, workshops and learning opportunities An opportunity to be part of a rapidly growing, market-leading company where your contributions truly make a difference.

WHAT YOU WILL DO IN THIS ROLE

Support in the design of features from concept to execution Assist in user research activities (e.g. usability testing and user interviews) Create user flows, wireframes and prototypes using Figma and Figjam Help document design patterns and contribute to design system updates Collaborate with cross-functional teams to ensure designs are implemented effectively Continuously learn and apply UX best practices

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

Formal education in human-centered design, or a related field Understanding of UX design principles and research methods Familiarity with Figma and Figjam A strong desire to learn, ask questions, and grow Great communication and collaboration skills A portfolio (or sample work) that shows how you approach design problems

WHAT ELSE WOULD BE GREAT

Have an awareness of Agile development methodologies. Hands-on experience with user research and usability testing. Experience of B2B software or experience of having worked in a business environment. A keen eye for the small details that makes a big difference in user experience A natural curiosity about users needs and passionate about solving problems You thrive in a collaborative environment and enjoy working with developers, product managers, and other designers Willingness to engage in design workshops Experience with Salesforce platform and Lightning Design System

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