Job Description

Need to know

Salary: 32,000 - 37,000 DOE

Bonus scheme of up to 6% payable per quarter

Location: Bristol, Hybrid, Remote (we are flexible to meet candidate needs)

Hours: Typical office hours are 9am - 5pm

The ideal candidate

Qualifications are desirable but not essential, we are looking for individuals with a solid probate administration or technical background. But you must have some of the following experience:

Extensive end-to-end probate administration Managing escalations and technical questions Several years in a customer service or private client focused environment

Are you an experience probate professional looking for a new opportunity?

Kings Court Trust are looking for an experienced Case Manager to join and support us in an exciting period of growth.

Customer service is at the heart of everything we do, meaning you won't be working in a time recording fee earning way, but ensuring you deliver our award winning estate administration service to our clients. As winners of the probate provide - south award 2024, we really do care.

We appreciate our employees lives outside of work, and encourage, promote and support flexible working to assist you with achieving the right work life balance.

About us

Kings Court Trust aims to be the most successful and respected estate administration business in the UK. A regulated business founded in 2002, we only do one thing: estate administration.

Our business has a crystal clear vision, to be the service provider that every bereaved family turns to and is totally focused on its purpose, helping families to move on following a bereavement. We are committed to transparent and fair pricing and customers are at the heart of everything that we do.

We add value to our partners business propositions and provide their clients with innovative, highly focused customer service. Our business partners include Will writers, financial advisers, financial corporates, funeral directors and solicitors (through our long-standing Title Research brand).

What you'll be doing

As one of our case managers you will be:

Owning a complex case load of approximately 40 files Due to the nature of the business partners we work with, the caseload you will be responsible for will be very varied and develop the knowledge of even the most experienced case managers; Coaching, mentoring and developing our team of case managers Work closely with our Legal Services Director on unique and complex matters

What we can offer you

25 days plus bank holidays, increasing annually to 30.

Health Cash Plan - Cash back for Dental, optical, and other treatments

Employee discounts across a range of high street products.

Variety of salary sacrifice benefits such as tech vouchers, dental & holiday buy.

Income protection insurance

Life assurance policy

Enhanced family leave

Cycle to work scheme

Employee Assistance Programme

Flexible working options across most roles

Job Types: Full-time, Permanent

Pay: 32,000.00-37,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Sick pay Work from home
Schedule:

Monday to Friday
Application question(s):

Do you have previous probate case management experience? Do you have experience in a private client or customer focused role?
Work Location: Hybrid remote in Bristol BS1 3LE