Job Description

INTRO

A fantastic opportunity to join our Customer Supply Team based in Nottingham which is responsible for the regional supply of our exciting brands to our customers across the EU & LATAM which include No7, Soap & Glory & Botanics brands.

WHO WE ARE

No7 Beauty Company is more than just one voice, we are five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we\'re innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. No matter where you work in No7 Beauty Company, you\'ll be empowered to bring your authentic self and we share a culture where diversity, equity and inclusion are at the centre of everything we do. Join us and together we can achieve more. Find out more .

ABOUT THE ROLE

The Assistant Customer Supply Manager reports to the Customer Supply Manager, maximising No7 Beauty Company availability, sales and profit with our retail partners through executing the plan and driving operational performance for given retailers.

The Assistant Customer Supply Manager contributes to the achievement of total customer satisfaction by providing high quality and timely service to all customers.

• To act as the first point of contact for customers daily queries in your region relating to day-to-day business operations.
• To maximise product availability and customer service, working with our 3PL warehouse teams to ensure that customer order schedules are adhered to.
• To investigate issues by reviewing customer KPIs and their drivers by interrogating appropriate data sources.
• To build understanding and share insights to inform action for customers, escalating complex issues where appropriate.
• To minimise the impact of supply shortages / overstocks for customers working with supply and commercial teams to influence and negotiate appropriate trade-offs.
• To identify and develop mutually beneficial opportunities to deliver performance improvements in availability, service and financial benefit through collaboration with internal and external stakeholders.

We offer our Support Office team members a flexible, hybrid working approach based upon empowerment, accountability, care and trust which includes a balanced mix of remote and office-based working - this will be discussed with you as part of the application process.

WHAT YOU\'LL NEED TO HAVE

• A passion for Customer Service and Joint Value Creation within the context of Customer Supply Chain.
• Experience in Supply Chain Management - 1-2 years.
• Able to represent Supply Chain internally and externally in a professional manner, with excellent verbal and written communication skills.
• Demonstrated analytical thinker, skilled in problem-solving and project management
• Proactive and results oriented. Able to prioritise and manage workload.
• Proficient in using Microsoft Excel, plus SAP knowledge preferred, as well as an ability to learn and utilise customer systems and data.

OUR BENEFITS

• Travel links including on campus bus stops, parking and close to train and tram links
• Generous discount on our own brands and partner businesses
• Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, outdoor seating spaces.

We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).

WHAT\'S NEXT?

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.

Vacancy Reference Number

207503BR

Job Code

FBD Assistant Supply Manager

Area

East Midlands (non stores)

Company

Non Stores

Hours per week

Over 35 hours per week

Office use only

No

Region

East Midlands

Store

Nottingham Support Office

Full or Part time

Full-time

Division

Non Stores

Contract Type

Permanent

Office use only

No

Office use only

SUPPLY, CUSTOMER, PARTNERSHIP, SUPPLIER

Office use only

52.927182,-1.183948

Function

Supply

Business Area

Supply Chain

Office use only

Yes

Office use only

No

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