Job Description

Job Summary

About the role

We're excited to be looking for an Assistant Registrar - Quality & Student Services to join our Curriculum & Quality Directorate.

As Assistant Registrar - Quality & Student Services you'll provide strategic input and guidance on the design and implementation of key quality processes. You will also oversee services and relationships which have a critical impact on the satisfaction, wellbeing, retention, achievement and success of the Institute's learners.

You will:

be responsible for ensuring our quality plan and associated systems are fit-for-purpose and fulfil our obligations to both internal and external stakeholders

effectively project manage new processes, procedures, and initiatives; as well as accreditation and audit activities to ensure ongoing successful accreditation of programmes,

be responsible for the Institutes' quality assurance and compliance matters, Consumer Protection Law, and General Data Protection Regulation (GDPR) legislation.

be the main liaison with all External Examiners to ensure their review and reports are understood and implemented in each review period, alongside programme and module design.

provide inspirational leadership and management and hold accountability for the effective and efficient delivery of exceptional services underpinning the student lifecycle including:

o Psychological Wellbeing

o Support for extenuating circumstances and/or disability

o Support Coordination Service

o Health & Wellbeing

o Student Money, Advice & Rights

o Student Access & Information Management

The post is responsible for setting clear strategy and providing authoritative expert advice and guidance to the Institute's senior colleagues on matters relating to the Quality & Student services portfolio.

Leadership skills of ideas creation, translating these into action, inspiring others, managing self and multiple deadlines/ demands, managing stakeholder (internal/external) demands, are required. This role requires flexibility, resilience, tenacity, technical knowledge to both influence and resist stakeholder pressure - whether internal or external.

Key responsibilities

1. To lead and manage student records lifecycle functions and activities on a day-to-day basis including, enrolment and graduation.

2. To work in partnership with the Head of Programmes, delivery partners, and others, on the various aspects of student records management and Student Data, including overarching responsibility for ensuring that data requirements for external reporting activities/ bodies are maintained and up-to-date.

3. To work with the Head of Programmes and other staff to ensure quality and academic committees, and assessment panels are properly managed and supported in accordance with the Institute's policies and procedures, ensuring that actions arising are promptly dealt with and the results of the actions fed back at the next available opportunity.

4. Lead on providing training and support to ensure staff have sufficient operational knowledge across relevant policies and processes to support the administrative processes across both the student and programme lifecycle, especially student programme data for modules, assessments, results, reassessment and annual progression; production of transcripts.

5. Provide support for Study Weekend Visit Visas for international learners as appropriate.

6. To provide management data as required by internal and external stakeholders for the purposes of business planning (e.g. student enrolment, attainment, progression).

7. Lead the development of an integrated programme of services, responses, interventions, materials and communications to support learner retention, development, opportunity, engagement and achievement.

8. Present regular update reports on year-to-date performance and ensure service delivery represents efficiency and efficacy.

9. Develop and maintain excellent internal and external relationships, networks and partnerships to support the work of Curriculum & Quality Assurance directorate, and enhancing the Institute's reputation.

10. Accountability and ownership for developing appropriate Institute level initiatives, projects or groups, and contribute to others necessary.

11. Accountability and oversight of the Institute's learner facing policies, and internal and external reporting.

12. Developing the vision for, and establish a learner-service culture, seeking feedback from students, partners and stakeholders and adjusting services to reflect student needs and requirements.

13. Work flexibly including, when required, during evenings and weekends undertaking any duties, as required, relevant to the level of the post.

14. Develop collaborative ways of working, ensuring that governance and best practice is intrinsic in all working practices.

15. Implement a high-quality administration in line with Registry principles that support learners, staff, employers, and external agencies.

16. Manage external relationships with the Institute's compliance and accrediting bodies.

How you'll make an impact:

Ensure our quality plan and systems are fit-for-purpose and meet the standards required for our programmes and fulfil our obligations to both internal and external stakeholders

Ensure ongoing compliance with current accrediting bodies/ agencies.

Effectively project manage new processes, procedures, and initiatives and audit of activities to ensure ongoing successful accreditation of programmes.

Oversight of the Institutes' quality assurance and compliance matters, Consumer Protection Law, and General Data Protection Regulation (GDPR) legislation.

Liaise with External Examiners and link tutors to ensure their review and reports are understood and implemented in each review period

Excellent communication skills, written and verbal, with an ability to convey higher education student data, policy, and regulations to audiences at all levels.

Substantial experience of preparing reports based on student data, providing management information and reports.

Experience of using initiative, managing priorities, problem solving, analysing and decision making.

Experience of leading, influencing and managing change, and working collaboratively in a small team or small organisational context.

Arrange and facilitate the effective functioning of the Academic Committee, Quality Assurance Committee, Assessment Panels and any learner led committees

Seek, present and act on feedback from learners

Pursue innovation in role, working collegially with other key stakeholders and learners

We'd love to hear from you if meet the following essential criteria:

Qualification

Appropriate qualification in Higher Education Management, Quality or equivalent

Relevant professional body membership

Skills

Proven ability to work effectively with awarding and/or accrediting organisation and key stakeholders to ensure high-quality delivery of teaching, learning, and assessment within a UK FE or HE environment, highlighting strong partnership skills.

Leadership of targeted intervention activities across systems and curriculum areas to address areas for improvement.

Collaboration with internal and external stakeholders for quality delivery

Ability to make strategic decisions based on evidence and data.

Excellent written and oral communication skills, including exceptional grammar and spelling.

Attention to detail and ability to work in team and independently.

Ability and inclination to work in an environment which is changing rapidly.

Flexibility with regard to working hours; potential to work unsocial hours on occasions and by agreement (e.g. serious incident management)

Requirement to participate in Open Days and orientation activities

Ability to operate across more than one location in a cost-effective manner

Meticulous record keeping, including drafting operational guidelines and standard operating procedures. Support the continual use and development of the processes, systems and software used by the Institute to manage grant activities.

Experience

2-3+ years' experience working in a UK FE or HE environment in a similar role

Proven track record of driving quality improvements/ demonstrated ability to initiate and implement effective quality improvement initiatives using robust processes while providing supportive guidance and direction.

Substantial experience in internal quality assurance/ Extensive background in leading and executing internal quality assurance activities, ensuring adherence to standards and continuous improvement in educational delivery.

Other

Right to work in the UK

What will we offer you in return?

You'll have access to a fantastic range of benefits?which support your personal development and wellbeing, including:

A minimum of 20 days annual leave, plus 8 bank holidays

An additional 3 days off during the Christmas - New Year and Easter closure

Two hours each month to access any IESE module

A flexible and hybrid approach to working*

Company Pension (NEST)

Support for work aligned professional development

Background to Institute for Educational & Social Equity

Institute for Educational & Social Equity is the UK's only independent, and specialist tertiary level institute dedicated to work in Equity, Diversity, and Inclusion (EDI). We work across organisational types and sectors. For example, we have provided services to organisations in such sectors as: banking (Bank of England), education (schools, colleges, universities), nuclear industry (Thomas Thor Associates), professional services (Independent Office for Police Conduct), charities (Future First, Association of Family Therapy), uniformed services (Merseyside, Scottish Institute for Policing Research/ Police Scotland and Metropolitan Police). The Institute is the only organisation in the world to deliver the EDI Fellowship - the qualification for EDI professionals, and the only UK organisation to deliver to deliver the Level 7

Certificate and Level 7 Diploma in EDI. In September 2025, the Institute's MBA in EDI, validated by Buckinghamshire New University, will come into effect.

Institute for Educational & Social Equity convenes the annual 'Equity in Education & Society' conference and is home of the 'Equity in Education & Society' (SAGE) journal.

We provide:

Training and capacity development to organisations

EDI advice and Business support (e.g.: EDI Action Planning and Strategy Development) to organisations

Research and research support to organisations

Curriculum audits and policy audits to organisations

You can read more about the Institute here: https://instituteforequity.ac.uk/

The Institute's USP is that all its services are grounded in practice and informed by research.

How to apply

Imagine working for an organisation where all your efforts are directed towards advancing social justice in organisations and society?

Feeling inspired? Send us an application.

Before applying, please note that we require all candidates to demonstrate proof of their Right to Work in the UK.

To apply, please complete the (i) Application Form and (ii) attach a recent CV as one single document. CVs without completed application forms and statements will not be considered. Please return these to: admin@instituteforequity.ac.uk

Please ensure your application sets out how you meet the Essential criteria set out in the job description

Two or more work-related references will be collected as part of the selection process for shortlisted candidates, along with social media checks.

Ready to join us and shape real change?

Closing Date: 17:00pm, Wednesday 20th May 2025

Interview Date: Friday 30th May 2025

Equality, Diversity and Inclusion (EDI) statement

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone. We pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enabl

Job Types: Full-time, Part-time

Pay: 35,000.00-40,000.00 per year

Expected hours: 37.5 per week

Benefits:

Company pension On-site parking Sick pay
Schedule:

Monday to Friday
Work Location: Hybrid remote in Huddersfield HD1 3BD

Application deadline: 20/05/2025
Expected start date: 01/09/2025