Job Description

Job Title:

Assistant General Manager

Department:

room2 Operations

Reporting To: House Manager


Help us shape the future of hospitality!


Lamington Group, a leading UK real estate and hospitality company, is looking for talented individuals to join our team of industry leaders, innovative thinkers, and modern pioneers. With our award winning, world-first net-zero carbon hometel concept, room2, we are on a mission to launch 5,000 beautifully designed rooms by 2030 and are at the forefront of sustainable innovation in the hospitality and real estate sectors.


As a family-run business, we are passionate about delivering exceptional guest experiences, fostering a dynamic and sustainable workplace, empowering our people's development, and giving more than we take to our local and global communities.


Key Responsibilities


People

Lead the front of house team to deliver exceptional guest experiences Coach, train, and empower your team to grow and develop Create a positive and engaged work environment Assist GM with culturally led experiential events & workshops Manage online reputation and respond to reviews Handle complaints with understanding Assist with managing the Housekeeping Department Recruit, induct, and train new talent Recognise and train your team on sales opportunities Be on call for management responsibilities when required

Places

Implement Room2 standard operating procedures Be a property systems expert, resolve errors, and train the team Understand & assist with Health & Safety Compliance and maintenance

Planet

Prioritise the planet in business decisions Participate in company social responsibility initiatives Be an advocate for our values

Experience Needed

Solid foundation in hotel operations, ideally from roles such as front desk or guest services manager Experience in diverse areas, including food and beverage, housekeeping, and event planning Proven experience managing and motivating teams, handling staffing issues, and fostering a positive work culture Strong track record of ensuring guest satisfaction and resolving complaints Experience in budgeting, revenue management, and cost control Familiarity with hotel management software Ability to handle high-pressure situations and make sound decisions Strong interpersonal and communication skills Attention to detail Adaptability to thrive in a fast-paced environment

What's in it for you?

1 free night stay at any of our properties per year, with a generous employee discount thereafter Competitive salary and discretionary bonus scheme Pension scheme Loyalty rewards and referral bonuses Company sick pay scheme 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars Additional annual leave with length of service Cycle to work scheme and use of gym facilities in our hotels Access to activity workshops and an Employee Assistance Programme Regular social activities including monthly engagement activities Personal development programmes and opportunities to grow

Join us and be part of a dynamic and sustainable workplace committed to exceptional guest experiences!
INDMANAGE