Job Description

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF ASSISTANT FRONT OFFICE MANAGER AT READING CROWNE PLAZA

What you\'ll be doing...

Reporting to the Front Office Manager you can expect your working day to include the following.

What you\'ll be doing...

Reporting to the Front Office Manager you can expect your working day to include the following.

• Ensure the smooth running of the department on a day to day basis.
• Ensure the highest levels of guest satisfaction in the hotel.
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.
• Respond to guest\'s complaints or concerns in a prompt and professional manner.
• Assess guest issues and take prompt, appropriate and corrective action to ensure guest satisfaction.
• Review guest feedback and implement strategies for continuous improvement.
• Oversee handling of special room requests, special accommodation needs and billing instructions.
• Assist the Front Office Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure that the team are developed to provide a hospitable service in line with the operating standards and procedures and Crowne Plaza brand standards.
• To work alongside the team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates excellent customer service.
• To actively support other departments and act when assistance is needed.
• To be able to perform Duty Management shifts.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Assistant Front Office Manager, you will need the following qualities and skills.

You will act as the \'face\' of our company and ensure all guests receive a heart-warming welcome. You will also coordinate all front desk and guest service activities. You should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. The ideal individual can deal efficiently with complaints and has a solid customer service approach.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over \xc2\xa31000 per year
• Uniforms
• Free staff parking
• In house complimentary gym or gym discounts
• Training and Career progression opportunities
• Recommend a Friend Scheme
• Employee of the Month/ Year
• IHG Rewards Points for Top performers
• 50% discounts on Food & Beverage across all IHG hotels
• Service charge applied

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact .

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RBH Hospitality