Job Description

Discover an Exciting Opportunity as an Assistant Customer Service Manager!

Are you a customer service expert with an eye for problem-solving? Have you honed your skills in an office or administrative environment? Look no further, because a leading Audiobook Publisher is seeking an Assistant Customer Service Manager to join their team.

As the Assistant Customer Service Manager, you will play a vital role in delivering top-notch service and support to our clients valued customers, including public libraries and schools, as well as their users. With your professional and enthusiastic approach, you\'ll provide expert assistance, ensuring a seamless experience for their clients. Located in our clients Berkshire office, you\'ll report directly to the Customer Services Manager, spearheading various responsibilities:

• Engaging with customers through phone, email, and virtual meetings to address both technical and non-technical inquiries about all digital solutions, eBook and eAudiobook content.
• Delivering exceptional support to app users on a daily basis, providing high-quality assistance via email and phone.
• Following tasks from initiation to completion, ensuring a streamlined workflow.
• Responding to invoice and financial queries, showcasing your meticulous attention to detail.
• Assisting the senior team with occasional office duties, contributing to the smooth operation of our organisation.
• Undertaking office administration tasks, ensuring efficient processes.

The ideal candidate for this position brings a wealth of experience in customer service, client support, or account management, highlighting their exceptional interpersonal and problem-solving abilities. They will possess strong organisational skills, allowing them to handle multiple tasks efficiently. Proficiency in MS Excel enables them to navigate data and generate insightful reports. Whilst having the confidence with working with devices and discussing technology to address customer inquiries.

If you are goal-oriented and motivated, coupled with excellent communication skills and meticulous attention to detail, then don\'t miss out on this exciting opportunity to be a part of the audiobook revolution! Apply today and embark on a rewarding journey.

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

In May 2019, Inspired Search & Selection pledged to promote The Book Trade Charity. As a charity, BTBS offer financial help to people (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, to help support paid internships and work experience and for other opportunities for development. Please follow this link to check eligibility and further support.

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