Job Description

CVS Group plc is an AIM listed, international integrated veterinary services provider which delivers to clients through four business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.





The Group generates revenue of more than 600m from 450 practices across the UK and Australia, with more than 8,500 employees across vets, nurses, other clinical employees and within our support office. In a growing pet market, we are well positioned for both organic and acquisitive growth, and significant investment projects are in progress to enhance our infrastructure and central support for the Group.

Summary of role:

We are looking for someone to join our friendly team on a 14 Month Fixed Term Contract to cover maternity.

This role has responsibility for supporting the Group Credit Control Manager with the Group's cash collections processes and procedures. Please note, you do not need to have previous credit control experience to be considered for this role, however we would like to see strong customer service experience. The principal aspects of the role are:


Supporting practices with debt management queries. Completing weekly and monthly debt reports. Building and maintaining strong relationships with key stakeholders across the Group. Support in the collection of non practice debt across the group. Support with the timely processing and administration of 0% credit agreements.

Role Responsibilities:

Supporting practices with debt management queries:

Provide support to 500+ veterinary practices, including their Regional Debt Administrators on all debt management queries including 3rd party debt collection agency requests. Assist sites with implementing and maintaining the Group Credit Control Policy. Support sites with 0% credit agreement queries and complete individual credit checks as required. Support for any other debt related issues as raised by the Group Credit Control Manager.

Completing weekly and monthly debt reports.

Prepare weekly debt movement reports to be shared with key Stakeholders across the Group. Assist the Group Credit Control Manager with monthly reporting. Prepare ad-hoc reports for the Group Credit Control Manager ahead of site visits.

Maintaining non practice debt

Ensuring payments are on track to be paid within the agreed terms. Notify debtors by letter, email, or telephone call of upcoming or outstanding invoices. Keeping detailed records of collection activities and Ensuring timely reconciliation of customer accounts and providing statements of accounts as required.

Key Skills Required:

Previous Credit Control Experience, or experience in a customer service environment Excellent organisational skills High attention to detail Intermediate Excel skills with the ability to create detailed reports. Knowledge / experience of debt litigation process and proceedings in England, Scotland, Wales and Northern Ireland. Strong interpersonal skills Full, clean driving licence required

In addition to an hourly rate of 12.21, we offer a range of company benefits including:

6 weeks leave a year (5 weeks annual leave + Bank Holidays or equivalent time off) You will gain an extra days annual leave every year in your first 5 years of employment, taking you up to 7.6 weeks leave a year Pension matched up to 6% Health cash plan - money saved on everyday health treatments You can also buy up to 2 weeks additional leave or sell 1 week's leave each year with our Buy/Sell holiday scheme This means you can take up to 8.6 weeks holiday a year when starting, rising to a maximum of 9.6 weeks after 5 years' service A range of flexible benefits to suit your needs, including discounted gym membership, childcare vouchers and much more!




CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.